Executive Housekeeper

City Garden Suites; Manila; On-site; PHP 650,000 - 900,000; Full time

Job summary

City Garden Suites is seeking an experienced Housekeeping Manager to lead the department, ensuring guest rooms, public areas and back-of-house spaces meet the highest standards of cleanliness and readiness. You will manage staffing, inventory, budgeting and safety, coordinating closely with Front Office, Engineering, F&B and Security to deliver guest satisfaction and hotel profitability.

The role requires a Bachelor's in Hospitality, at least 5 years of progressive housekeeping experience with

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Minimum 5 years of progressive housekeeping experience in hotel operations, with supervisory exposure.
• Strong knowledge of room cleaning standards, public-area operations, inventory and budget control.
• Experience with hotel PMS systems; Opera familiarity is a plus.
• Proven ability to lead teams, manage costs and coordinate across departments.
• Excellent written and verbal communication skills.

Responsibilities

• Lead the Housekeeping Department and ensure cleanliness, presentation, safety and upkeep of guest rooms and public areas.
• Conduct regular inspections and address VIPs, arrivals, and maintenance gaps.
• Coordinate daily room prioritization with Front Office for on-time readiness and room moves.
• Monitor room status in the PMS and resolve discrepancies with Front Office.
• Raise and track defects with Engineering until closure.
• Manage par levels for linen, supplies and equipment according to occupancy.

Skills

Leadership

Budgeting

Scheduling

Operations

Inventory control

Communication

Education

Bachelor's in Hospitality

Tools

Opera/Opera Cloud

Job description

About the role

Leads the Housekeeping Department and is accountable for the cleanliness, presentation, readiness, safety and upkeep of guest rooms, public areas, back-of-house areas, linen and uniforms. Ensures efficient manpower deployment, cost control, inventory discipline, service recovery and close coordination with Front Office, Engineering, F&B, Security, Accounting and other departments to support guest satisfaction and hotel profitability.

Key responsibilities

• Ensure guest rooms, corridors, public areas, offices, outlets and immediate hotel surroundings meet approved cleanliness, presentation and maintenance standards

• Conduct regular room and public-area inspections, with priority attention to VIPs, arrivals, out-of-order rooms, deep-cleaning requirements and recurring defects

• Coordinate daily room prioritization and room blocking with Front Office to support on-time room readiness, room moves, extensions and special guest requirements

• Monitor room status accuracy in the property management system and promptly resolve discrepancies between Front Office and Housekeeping

• Identify defects in rooms and public areas, raise and monitor job orders with Engineering, and follow through until closure

• Maintain appropriate par levels for linen, uniforms, guest supplies, cleaning materials, amenities and operating equipment based on occupancy and operational requirements

• Prepare the annual Housekeeping budget, operating plan and departmental goals in line with hotel targets

• Plan daily manpower deployment based on occupancy, arrivals/departures, stayovers, public-area requirements, projects and staffing levels

• Supervise, coach and evaluate Housekeeping Supervisors and staff; conduct probationary and regular performance reviews in accordance with HR policy

• Handle housekeeping-related guest concerns professionally, take ownership of service recovery within authority, and escalation when necessary

About you

• Bachelor's degree in Hotel and Restaurant Management, Hospitality Management, Business Administration or related field; equivalent hotel experience may be considered

• Minimum 5 years of progressive Housekeeping experience in a hotel environment, including at least 2 years in a supervisory or managerial capacity

• Strong knowledge of room cleaning standards, public-area operations, linen and uniform control, inventory management, budgeting, chemical handling, sanitation and safety

• Working knowledge of hotel property management systems and standard office applications; experience with Opera/Opera Cloud is an advantage

• Proven ability to lead teams, organize high-volume operations, manage costs, solve problems and coordinate effectively across departments

• Good written and verbal communication skills; able to prepare operational reports, conduct training and handle guest concerns professionally