Operations Manager

Cash Management Finance, Inc.; Quezon City; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Cash Management Finance, Inc. in Metro Manila is seeking an Operations Manager to oversee the day-to-day lending and financing operations, ensuring loan processing, collections, customer service, and compliance are efficient and aligned with company policies.

You will lead operations staff, optimize processes, monitor risk, analyze performance, and drive improvements to support growth while maintaining data confidentiality and regulatory standards.

Qualifications

• Bachelor's degree in business, finance, accounting, management, economics, or related field.
• 3–5 years in lending, banking, financing, or financial services, with 2–3 years in a supervisory role.
• Strong knowledge of lending operations, loan processing, credit administration, collections, and customer service.
• Familiarity with financial regulations, compliance, and risk management practices.

Responsibilities

• Oversee daily operations of the lending and financing business.
• Manage and supervise operations staff, including loan processors, collections personnel, cashiers, and administrative employees.
• Ensure timely and accurate loan processing, approval coordination, and loan disbursement.
• Develop, implement, and improve operational policies, procedures, and internal controls.
• Monitor compliance with company policies and applicable financial regulations.
• Coordinate with the Credit, Marketing, Accounting, and Collections departments to ensure smooth workflow.
• Monitor loan portfolio performance and operational efficiency.
• Analyze operational data and prepare reports for senior management.
• Identify operational risks and implement strategies to minimize errors, fraud, and losses.
• Resolve customer concerns and operational issues promptly.
• Manage budgets, operational expenses, and resource allocation.
• Lead staff training, coaching, and performance evaluations.
• Ensure proper documentation, record management, and data confidentiality.
• Drive continuous process improvements to enhance productivity and customer satisfaction.

Skills

Operations management

Leadership and people management

Loan processing and administration

Risk management

Regulatory compliance

Financial analysis

Process improvement

Strategic planning

Problem-solving and decision-making

Budget management

Customer service

Time management

Communication and negotiation

Education

Bachelor's degree in Business Administration, Finance, Accounting, Management, Economics, or related field

Tools

Microsoft Excel

Lending software

Job description

Job description

An Operations Manager in a lending and financing company oversees the day-to-day operations of the business, ensuring that loan processing, collections, customer service, compliance, and administrative functions are efficient, accurate, and aligned with company policies and regulatory requirements. The role focuses on improving operational performance, managing staff, minimizing risk, and supporting business growth.

Key Responsibilities

• Oversee daily operations of the lending and financing business.
• Manage and supervise operations staff, including loan processors, collections personnel, cashiers, and administrative employees.
• Ensure timely and accurate loan processing, approval coordination, and loan disbursement.
• Develop, implement, and improve operational policies, procedures, and internal controls.
• Monitor compliance with company policies and applicable financial regulations.
• Coordinate with the Credit, Marketing, Accounting, and Collections departments to ensure smooth workflow.
• Monitor loan portfolio performance and operational efficiency.
• Analyze operational data and prepare reports for senior management.
• Identify operational risks and implement strategies to minimize errors, fraud, and losses.
• Resolve customer concerns and operational issues promptly.
• Manage budgets, operational expenses, and resource allocation.
• Lead staff training, coaching, and performance evaluations.
• Ensure proper documentation, record management, and data confidentiality.
• Drive continuous process improvements to enhance productivity and customer satisfaction.

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, Management, Economics, or a related field.
• At least 3–5 years of experience in lending, banking, financing, or financial services, with 2–3 years in a supervisory or managerial role.
• Strong knowledge of lending operations, loan processing, credit administration, collections, and customer service.
• Familiarity with financial regulations, compliance requirements, and risk management practices.
• Proven leadership and team management experience.
• Excellent analytical, organizational, and decision-making skills.
• Strong communication and interpersonal abilities.
• Proficiency in Microsoft Office (especially Excel) and lending or financial management software.
• Ability to work under pressure, manage multiple priorities, and meet deadlines.
• High level of integrity, professionalism, and attention to detail.

Preferred Qualifications

• Experience working in a financing company, cooperative, rural bank, microfinance institution, or other lending organization.
• Knowledge of loan management systems (LMS), customer relationship management (CRM) software, or enterprise resource planning (ERP) systems.
• Experience in regulatory compliance, audit coordination, and operational risk management.
• Professional certifications in finance, operations management, or project management are an advantage.

Key Skills

• Operations management
• Leadership and people management
• Loan processing and administration
• Risk management
• Regulatory compliance
• Financial analysis
• Process improvement
• Strategic planning
• Problem-solving and decision-making
• Budget management
• Customer service
• Time management
• Communication and negotiation

Key Performance Indicators (KPIs)

• Loan processing turnaround time
• Loan disbursement accuracy and timeliness
• Operational efficiency and productivity
• Compliance and audit results
• Portfolio quality (e.g., delinquency and default rates)
• Customer satisfaction and complaint resolution
• Cost control and budget adherence
• Staff productivity and retention
• Achievement of operational and business targets