Operations Manager

Wipro; Manila; On-site; PHP 1,339,000 - 2,678,000; Full time

Job summary

Wipro Philippines seeks an accomplished Mortgage Operations leader to oversee the end-to-end loan lifecycle, from origination through default management. You will lead and develop high-performing teams, drive productivity, and ensure adherence to SLAs, quality, and regulatory standards.

Collaborate with clients, compliance, and business leaders to drive process improvements, implement automation, and optimize turnarounds, while maintaining strong risk management and data-driven decision making.

Qualifications

• Bachelor's degree in Business Administration, Finance, Banking, or a related field.
• 8+ years of experience in Mortgage Operations with at least 3+ years in a leadership role.
• Strong knowledge of Mortgage Originations, Underwriting, Loan Processing, Closing, Servicing, and Default Management.
• Experience managing large operational teams and driving performance improvement with understanding of regulations.
• Preference for knowledge of LOS and Mortgage Servicing Platforms, Lean Six Sigma or Transformation initiatives.

Responsibilities

• Manage the end-to-end mortgage loan lifecycle across origination, underwriting, processing, closing, servicing, and default management.
• Lead and develop high-performing teams to meet productivity and KPI targets.
• Monitor daily operations to ensure SLAs, quality standards, and regulatory requirements are met.
• Drive process improvements and automation to enhance customer experience and reduce turnaround times.
• Oversee loan servicing, loss mitigation, foreclosure, and default servicing activities.
• Collaborate with clients, compliance teams, auditors, and business leaders to achieve objectives.
• Ensure compliance with mortgage regulations, investor guidelines, and internal policies.

Skills

Mortgage Operations Leadership

Stakeholder Management

Data Analysis

Process Improvement

Communication Skills

Education

Bachelor's degree in Business Administration, Finance, Banking, or related field

Tools

LOS

Mortgage Servicing Platforms

Job description

Manage the end-to-end mortgage loan lifecycle, including origination, underwriting support, processing, closing, post-closing, servicing, and default management. Lead and develop high-performing teams, ensuring productivity, engagement, and achievement of operational KPIs. Monitor daily operations to ensure adherence to SLAs, quality standards, regulatory requirements, and internal policies. Drive process improvements, automation initiatives, and operational efficiencies to enhance customer experience and reduce turnaround times.

Oversee loan servicing activities, loss mitigation, foreclosure processes, and default servicing operations.

Analyze operational metrics, portfolio performance, and risk trends to support business decisions and continuous improvement.

Collaborate with stakeholders including clients, compliance teams, auditors, and business leaders to achieve business objectives.

Ensure compliance with mortgage regulations, investor guidelines, and organizational policies.

Required Qualifications:

• Bachelor's degree in Business Administration, Finance, Banking, or a related field. 8+ years of experience in Mortgage Operations with at least 3+ years in a leadership role. Strong knowledge of Mortgage Originations, Underwriting, Loan Processing, Closing, Servicing, and Default Management.
• Experience managing large operational teams and driving performance improvement. Strong understanding of mortgage regulations, compliance requirements, and risk management practices.
• Excellent analytical, problem-solving, stakeholder management, and communication skills. Preferred Skills: Knowledge of Loan Origination Systems (LOS) and Mortgage Servicing Platforms.
• Experience in Lean, Six Sigma, Process Excellence, or Transformation initiatives. Exposure to Global Banking Operations and Shared Services environments.
• Strong data analysis and reporting skills.