Chief Operations Officer

Finex.ph Lending Solutions Corp.; Makati; On-site; PHP 669,600 - 892,800; Full time

Job summary

A financial services company in Metro Manila seeks an Operations Manager to oversee lending operations, ensure compliance, and monitor sales performance. Candidates should have a Bachelor's degree and 5-8 years of operations experience, including 2-3 years in a supervisory role. Responsibilities include coordinating cross-functional teams, implementing SOPs, and managing customer service standards. This full-time position is located in Makati and requires strong leadership and analytical skills.

Qualifications

• 5-8 years of operations experience required.
• 2-3 years in a supervisory or managerial role.
• Experience in lending, banking, or financial services essential.

Responsibilities

• Oversee loan operations and ensure compliance with credit policies.
• Monitor sales performance and enforce discipline in processes.
• Coordinate with various teams to enhance operational efficiency.
• Implement Standard Operating Procedures (SOPs) across departments.

Skills

Leadership

Analytical skills

Communication skills

Sales performance monitoring

Operational management

Education

Bachelor’s degree in Business Administration, Management, Finance, or related field

Job description

JOB DESCRIPTION

Operations Manager

Department:

Operations

Reports To:

President / Chief Operating Officer / Chief Financial Officer

Employment Type:

Full-Time

Work Location:

Honduras St. San Isidro Makati

ROLE OVERVIEW

The Operations Manager is responsible foroverseeing the day-to-day operational execution of the Company’s lending business, ensuring efficient loan processing, strong internal controls, compliance with policies, and coordination across Operations, Sales, Credit, Collections, Finance, and Compliance.

This role will also be responsible formonitoring sales performance, enforcing sales process discipline, and tracking sales-related KPIs, ensuring that business growth aligns with portfolio quality and risk standards.

KEY RESPONSIBILITIES

1. Lending Operations Management

• Oversee end-to-endloan operations, from application intake to loan release and collections handoff
• Ensure compliance with approved credit terms, pricing, and documentation requirements
• Monitor loan releases to ensure alignment with approved sales targets and policies

2. Sales Monitoring & KPI Management

• Monitorsales performanceof loan officers, relationship managers, and sales agents
• Track and reportsales-related KPIs, including:
• Number of loan applications generated
• Approval and conversion rates
• Loan releases vs. sales targets
• Average loan size and product mix
• Sales pipeline and drop-off rates
• Repeat borrower rate
• Ensure sales activities comply withCompany credit policies and ethical standards
• Flag inconsistencies between sales volume and portfolio quality
• Coordinate with Sales and Credit teams to improve conversion while maintaining risk standards

3. Portfolio Quality & Risk Coordination

• Monitor early indicators of portfolio risk related to sales sourcing
• Track delinquency trends by sales officer or channel
• Escalate sales-driven risk issues to management and Credit/Risk teams
• Support corrective action plans for underperforming sales channels

4. Process Development & SOP Implementation

• Implement and enforceStandard Operating Procedures (SOPs)across operations and sales execution
• Improve turnaround time (TAT) for loan processing without compromising controls
• Ensure consistent sales-to-operations handoff processes

5. Cross-Functional Coordination

• Work closely with:
• Sales teams for pipeline and performance monitoring
• Credit & Risk teams for approval execution
• Finance for loan booking and reconciliation
• Collections for account monitoring
• Compliance for KYC and AML alignment
• Ensure clear communication and accountability across departments

6. Compliance & Internal Controls

• Ensure proper implementation ofKYC and onboarding procedures
• Enforce documentation completeness and accuracy
• Support audits and regulatory reviews
• Maintain segregation of duties between Sales, Credit, and Operations

7. Team Management & Performance

• Supervise operations and support staff
• Set daily, weekly, and monthly operational and sales-support targets
• Conduct performance reviews and coaching
• Enforce discipline, accountability, and process adherence

8. Customer Experience & Issue Resolution

• Oversee customer service standards related to loan processing and servicing
• Resolve escalated operational or sales-related client issues
• Ensure professional and timely borrower communication

9. Systems & Data Integrity

• Ensure accuracy of data in loan and CRM systems
• Support system enhancements for sales and operations tracking
• Ensure data consistency across Sales, Operations, and Finance systems

QUALIFICATIONS & REQUIREMENTS

Education

• Bachelor’s degree inBusiness Administration, Management, Finance, or related field

Experience

• Minimum5–8 yearsof operations experience
• At least2–3 years in a supervisory or managerial role
• Experience inlending, financing, banking, or financial servicesis required
• Experience working closely with sales teams is highly preferred

KEY PERFORMANCE INDICATORS (KPIs)

• Loan processing turnaround time (TAT)
• Sales target vs. actual loan releases
• Conversion rate (applications to releases)
• Sales pipeline health
• Documentation and compliance accuracy
• Delinquency trends by sales channel
• Operational error rate
• Team productivity and adherence to SOPs