Operations Manager – Growth, Sales and Client Portfolio

Intogreat Solutions; Quezon City; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Intogreat Solutions, a growing BPO provider, is seeking an Operations Manager for Growth, Sales and Client Portfolio. This onsite role aligns with US hours and focuses on leading operations, nurturing client relations, and scaling client programs across global teams.

You will drive performance, manage escalations, and mentor leaders to ensure exceptional service delivery and measurable growth across portfolios.

Qualifications

• Leadership within BPO/shared services, sales operations, or client services.
• Strong stakeholder management with client-facing accountability.
• Experience owning client relationships, escalations, and reviews.
• Proven track record in operational performance and continuous improvement.
• Excellent communication, influencing, and problem-solving skills.
• Ability to work across multiple teams and business functions.

Responsibilities

• Lead operational teams supporting sales, delivery, and growth.
• Manage multiple stakeholder relationships across clients and internal units.
• Drive performance, service delivery and continuous improvement.
• Lead client reviews, escalations and performance discussions.
• Support launch, transition and growth of new client programs.
• Develop leaders and create accountability across functions.
• Identify opportunities to improve efficiency, scalability and outcomes.
• Manage projects, change initiatives and business improvements.

Skills

Operations leadership

Stakeholder management

Client relationships

Service delivery

Communication

Cross-functional collaboration

Job description

Operations Manager – Growth, Sales and Client Portfolio

Full-Time | Onsite | US Hours

Intogreat Solutions is a growing BPO provider partnering with clients across Australia, New Zealand, Europe, and the US. We connect talented professionals with exciting career opportunities that support high-performing global teams.

Our premium client, a fast-growing leader in the luxury travel service space, is expanding, and we’re seeking a standout Operations Manager to be part of their journey. This role is a great fit for a commercially minded leader who enjoys working with people, building strong client relationships, bringing clarity to moving parts, and helping teams grow with confidence.

What You’ll Be Responsible For:

• Leading operational teams supporting sales, client delivery, and business growth functions
• Managing multiple stakeholder relationships across clients and internal business units
• Driving operational performance, service delivery, and continuous improvement
• Leading client reviews, escalations, and performance discussions
• Supporting the launch, transition, and growth of new client programs
• Developing leaders and creating accountability across multiple operational functions
• Identifying opportunities to improve efficiency, scalability, and customer outcomes
• Managing projects, operational change, and business improvement initiatives

What We’re Looking For

Essential

• Operations leadership experience within BPO, outsourcing, shared services, sales operations, account management, or client services environments
• Strong stakeholder and relationship management capability
• Demonstrated experience owning client relationships or client portfolios, including managing escalations, leading service reviews, and maintaining accountability for client outcomes
• Experience leading operational performance, service delivery, and continuous improvement initiatives
• Strong communication, influencing, and problem-solving skills
• Proven ability to work across different teams, departments, and business functions

Preferred

• Experience in sales operations, account management, client services, growth functions, or portfolio management
• Experience supporting multi-client environments
• Experience managing transitions, implementations, or business growth programs

Why Join IntoGREAT?

• Take on a diverse leadership role with broad exposure across operations, sales, client delivery, and growth.
• Work closely with clients, stakeholders, and a collaborative leadership team in a growing global organisation.
• Make a meaningful impact by influencing business growth, operational performance, and strategic initiatives across multiple teams and client portfolios.
• Enjoy a competitive compensation package with comprehensive benefits aligned with market standards, including HMO from day 1 for you and up to 2 dependents.
• Receive 20 days paid time off, with additional leave earned per year of service, plus wellness programs that support work-life balance and personal productivity.
• Grow your career in a supportive environment with access to training, mentorship, and leaders who recognise strong performance and back you to succeed.

Role Details

Work set up: Full time, 100% Onsite

Schedule: US hours