Internal Operations Manager (INS838)

Overseas; Philippines; Remote; PHP 5,625,000 - 8,125,000; Full time

Benefits offered by this job

USD salary paid bi-monthly

Paid Time Off

Holidays

100% remote

US hours availability

Job summary

Overseas is seeking an Internal Operations Manager to align systems, people, and processes as we scale. You will oversee internal operations, manage performance workflows, streamline cross‑department communication, and embed the discipline of high‑volume team management from BPO or SDR environments.

This role is 100% remote, requires US‑hour availability, and you will work directly with founders and department heads to build repeatable processes, dashboards, and SOPs that keep a distributed

Qualifications

• 4+ years of experience in operations, project management, or business administration.
• Proven experience managing SDRs or outbound sales teams at a BPO or high-volume environment.
• Track record of building and enforcing performance accountability systems for distributed teams.
• Excellent organizational and documentation habits.
• Strong written and verbal communication skills.
• Experience with Notion, Airtable, Asana, or ClickUp.

Responsibilities

• Oversee daily internal operations and ensure workflows are efficient, documented, and running smoothly.
• Create and maintain SOPs, dashboards, and process documentation across departments.
• Identify bottlenecks and gaps between recruitment, finance, and marketing.
• Manage tools and data tracking across Notion, Airtable, and Slack.
• Hold internal teams accountable to performance metrics and targets.
• Run structured daily/weekly check-ins to ensure targets are met.
• Apply disciplined productivity management to balance startup pace.

Skills

4+ years experience in operations

SDR/outbound management

Distributed teams

Organizational systems thinking

Communication skills

Notion / Airtable / Slack / Asana / Cl

Tools

Notion

Airtable

Slack

Asana

ClickUp

Job description

We're looking for an Internal Operations Manager to keep our systems, people, and processes aligned as we scale. You will oversee internal operations, manage performance workflows, streamline communication between departments, and bring the discipline and structure of someone who has managed high-volume teams in a BPO or SDR management environment.

This role requires a sharp, organized operator who thrives in structure but can handle the pace and ambiguity of startup growth. If you have experience managing SDRs or outbound teams at a BPO, you understand what it takes to hold people accountable to metrics, build repeatable processes, and keep a distributed team moving without constant oversight. That is exactly the profile we are looking for.

Why You'll Want to Join

• You will be paid in USD (bi-monthly: every 15th and 30th)
• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you're most productive
• This role requires availability during US business hours
• Work directly with founders and department heads on cross-functional projects
• Help shape internal systems for a growing global talent company

What You'll Work On

Internal Operations and Process Management

• Oversee daily internal operations and ensure workflows are efficient, documented, and running without gaps
• Create and maintain SOPs, performance dashboards, and process documentation across departments
• Identify and resolve bottlenecks or communication gaps between recruitment, finance, and marketing teams
• Manage tools and data tracking across Notion, Airtable, and Slack

Team Performance and Accountability

• Manage and hold internal team members accountable to performance metrics and activity targets
• Build and maintain performance tracking systems that surface issues before they become problemsRun structured daily or weekly check-ins and ensure team members are hitting their targets consistently
• Apply BPO-style discipline to productivity management without sacrificing the startup operating pace

SDR and Outbound Team Operations

• Oversee SDR or outbound team workflows including activity tracking, pipeline hygiene, and cadence management
• Build and enforce outreach standards, scripts, and quality benchmarks
• Monitor SDR performance data and provide structured coaching and feedback
• Coordinate between SDR team leads and leadership to ensure targets are clearly communicated and tracked

Reporting and Alignment

• Support onboarding, internal reporting, and weekly operations meetings
• Surface performance insights, blockers, and risks to leadership proactively
• Maintain organized internal records and ensure nothing falls through the cracks

What You Bring

• 4 or more years of experience in operations, project management, or business administration
• Proven experience managing SDRs or outbound sales teams at a BPO or similar high-volume environment — this is a strong differentiating qualification for this role
• Track record of building and enforcing performance accountability systems across a distributed team
• Excellent organizational and systems thinking skills with strong documentation habits
• Strong communication skills across both written and verbal channels
• Experience with project and operations tools such as Notion, Airtable, Asana, or ClickUp
• Ability to juggle multiple priorities and work independently without needing close oversight

Nice to Have

• Background in recruitment, HR, or EOR services
• Familiarity with process automation tools or performance dashboard management
• Experience supporting distributed or globally remote teams
• Prior experience scaling internal operations at a startup or fast-growth company