OPERATIONS MANAGER

Private Advertiser; Quezon City; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Private Advertiser is seeking an Operations Manager to oversee day-to-day manpower operations, focusing on labor relations, case management, and workforce deployment. The role ensures compliance with labor laws and coordinates between clients, workers, and regulatory agencies.

Responsibilities include coordinating recruitment, deployment, scheduling, monitoring performance, handling disputes, and maintaining detailed records.

Qualifications

• Bachelor’s degree in a related field is required or equivalent experience.
• Proven experience in manpower agency operations, labor relations, or HR management.
• Strong knowledge of labor laws, standards, and dispute resolution processes.
• Experience handling labor cases and dealing with labor/government agencies.
• Excellent communication, negotiation, and problem-solving skills.
• Strong leadership and organizational abilities.

Responsibilities

• Oversee end-to-end manpower operations including recruitment coordination, deployment, scheduling, and workforce allocation.
• Ensure optimal manpower utilization based on client requirements and contracts.
• Monitor attendance, productivity, and performance of deployed personnel.
• Coordinate with clients regarding staffing needs, concerns, and service issues.
• Handle labor-related issues, complaints, and disputes involving employees and clients.
• Represent the company in labor cases, hearings, mediations, and conferences with labor authorities.
• Coordinate with legal counsel on labor cases and ensure proper documentation and compliance.
• Implement corrective actions and preventive measures to minimize labor disputes.
• Ensure full compliance with labor laws, regulations, and government requirements.
• Oversee preparation and submission of required reports to labor and regulatory agencies.
• Maintain accurate records of employment contracts, disciplinary actions, and labor cases.
• Enforce company policies, rules, and code of conduct across all deployed personnel.
• Conduct investigations on employee violations and recommend disciplinary actions.
• Assist in developing and improving operational and labor-related policies.
• Supervise and guide operations staff, coordinators, and field supervisors.
• Conduct regular meetings and briefings to ensure alignment with operational goals.
• Act as the main point of contact between management, employees, clients, and government offices

Skills

Communication

Negotiation

Problem solving

Leadership

Organizational skills

Labor laws

Dispute resolution

HR management

Education

Bachelor’s degree in Business Administration

Job description

The Operations Manager is responsible for overseeing the day-to-day operations of the manpower agency, with a strong focus on labor relations, labor case management, and workforce deployment. This role ensures compliance with labor laws, efficient manpower utilization, and smooth coordination between clients, workers, and regulatory agencies.

Key Responsibilities

Operations & Manpower Management

• Oversee end-to-end manpower operations, including recruitment coordination, deployment, scheduling, and workforce allocation

• Ensure optimal utilization of manpower based on client requirements and contracts

• Monitor attendance, productivity, and performance of deployed personnel

• Coordinate with clients regarding staffing needs, concerns, and service issues

Labor Relations & Labor Case Management

• Handle labor-related issues, complaints, and disputes involving employees and clients

• Represent the company in labor cases, hearings, mediations, and conferences with labor authorities

• Coordinate with legal counsel on labor cases and ensure proper documentation and compliance

• Implement corrective actions and preventive measures to minimize labor disputes

Compliance & Documentation

• Ensure full compliance with labor laws, regulations, and government requirements

• Oversee preparation and submission of required reports to labor and regulatory agencies

• Maintain accurate records of employment contracts, disciplinary actions, and labor cases

Policy Implementation & Employee Discipline

• Enforce company policies, rules, and code of conduct across all deployed personnel

• Conduct investigations on employee violations and recommend appropriate disciplinary actions

• Assist in developing and improving operational and labor-related policies

Coordination & Leadership

• Supervise and guide operations staff, coordinators, and field supervisors

• Conduct regular meetings and briefings to ensure alignment with operational goals

• Act as the main point of contact between management, employees, clients, and government offices

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Human Resources, Management, or related field

• Proven experience in manpower agency operations, labor relations, or HR management

• Strong knowledge of labor laws, labor standards, and dispute resolution processes

• Experience handling labor cases and dealing with labor/government agencies

• Excellent communication, negotiation, and problem-solving skills

• Strong leadership and organizational abilities

Preferred Skills

• Ability to work under pressure and handle sensitive labor issues

• Detail-oriented with strong documentation and reporting skills

• Client-focused mindset with the ability to manage multiple operations