Operations Manager

Lealmeds Pharmaceutical Inc. (Medicus Diagnostics Center); Philippines; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Lealmeds Pharmaceutical Inc. (Medicus Diagnostics Center) seeks an Operations Manager to drive efficiency, clinical quality, and regulatory compliance across branches. You will supervise Diagnostic Center Managers and align with Finance and Senior Management through daily tracking, weekly dashboards, and monthly reporting.

The role requires strong leadership, cost control, and strategic expansion oversight with frequent travel across branches in the Philippines.

Qualifications

• At least 5–7 years of progressive operations management experience.
• 3 years supervising multi-branch diagnostic clinics or labs.
• Experience in center/branch management and staff development.

Responsibilities

• Oversee daily operations and service standards across all branches.
• Mentor and evaluate Center/Branch Managers for consistent leadership.
• Conduct on-site inspections and audits of all clinical units.
• Standardize SOPs, TATs, and patient flow across locations.
• Provide escalation point for operational issues and conflicts.
• Prepare and present monthly op/financial reports with Finance.
• Manage branch budgets, cash handling, and cost control.

Skills

Operations leadership

P&L analysis

Cash handling

Cross-functional leadership

Travel readiness

Education

Bachelor’s degree in Healthcare Administration

MBA or MHA

Job description

JOB SUMMARY :

The Operations Manager is responsible for the overall operational efficiency, clinical quality, regulatory compliance, profitability, and strategic expansion across all assigned diagnostic center branches. Serving as the direct operational bridge between branch management and corporate leadership, the Operations Manager actively supervises Diagnostic Center Managers and maintains continuous alignment with Finance and Senior Management through structured daily operational tracking, comprehensive weekly performance reviews, and monthly operational/financial reporting packs.

Role & responsibilities

Multi-Branch Operations & Center Manager Supervision

• Oversee the daily operations and service standards of all assigned diagnostic center branches.
• Directly supervise, mentor, and evaluate Diagnostic Center Managers to ensure consistent branch leadership and operational alignment.
• Conduct frequent on-site branch inspections and operational audits across Laboratory, Radiology, Cardiology, Nursing, and Front Office units.
• Standardize standard operating procedures (SOPs), turnaround times (TAT), and patient flow management across all locations.
• Serve as the key escalation point to resolve operational hurdles, inter-departmental conflicts, and major service issues.

Operational & Financial Reporting to Finance / Management

• Daily Oversight: Monitor daily sales logs, patient census, cashier reconciliations, and cash deposit slips across all centers.
• Weekly Operational Reporting: Compile and present a consolidated weekly operational dashboard to Finance and Executive Management covering:
  • Branch-level patient traffic, procedure volume, and revenue pace vs. weekly targets.
  • Test turnaround times (TAT), equipment downtime, and critical reagent/consumable supply levels.
  • Operational bottlenecks, staffing shortages, and escalated patient/corporate feedback.
• Monthly Operational & Financial Reviews: Prepare, analyze, and present monthly operational review packs in coordination with Finance, detailing:
  • Multi-center P&L performance, operating expense (OPEX) variances, and cost per test/procedure.
  • Accounts receivable aging, HMO billing, cashier collection efficiencies, and revenue leakages.
  • Equipment utilization rates, preventive maintenance schedules, and capital expenditure (CAPEX) requisitions.
  • Month-over-month productivity metrics and corrective action plans for lagging branches.

Financial Stewardship & Cost Control

• Review and validate branch financial statements, operational expenditures, and petty cash disbursements within authorized delegation limits.
• Enforce strict compliance with corporate cash handling, billing, collection, and deposit procedures across all cashiers and branch managers.
• Formulate annual operational budgets in partnership with Finance and monitor budget utilization across branches.
• Identify operational efficiencies to optimize reagent consumption, minimize discard rates, and reduce overhead costs.

Quality Assurance & Regulatory Compliance

• Guarantee all branch operations comply with standards mandated by the Department of Health (DOH), Food and Drug Administration (FDA), PhilHealth, and the Data Privacy Act.
• Maintain active validity and lead timely renewals of all branch licenses, business permits, accreditations, and certifications.
• Partner with Medical Team Leads to enforce internal quality control (IQC), external proficiency testing, radiation safety, and infection prevention protocols.
• Maintain audit readiness across all centers for government inspections and corporate/HMO accreditation reviews.

Inventory, Equipment & Asset Management

• Supervise multi-site inventory levels for laboratory reagents, medical consumables, and clinic supplies to eliminate stockouts and minimize wastage.
• Oversee preventive maintenance schedules, calibration programs, and prompt repair works for diagnostic imaging and laboratory equipment.
• Coordinate with procurement and suppliers to negotiate favorable service contracts and equipment maintenance warranties.

Human Resource Leadership & Development

• Evaluate branch staffing models, monitor staff productivity, and adjust manpower allocations according to patient footfall trends.
• Lead recruitment, performance appraisals, coaching, and succession planning for Diagnostic Center Managers and clinical supervisory personnel.
• Address escalated employee relations issues, disciplinary hearings, and staff training requirements in coordination with HR.

Business Development & Patient Experience

• Collaborate with Sales and Marketing teams to expand HMO client volumes, corporate annual physical exam (APE) accounts, and direct patient walk-ins.
• Cultivate professional relationships with referring doctors, local healthcare institutions, and corporate accounts.
• Review patient feedback metrics and implement continuous service improvement initiatives to elevate overall patient satisfaction.

Preferred candidate profile

• Education: Bachelors degree in Healthcare Administration, Nursing, Medical Technology, Business Administration, Industrial Engineering, or a related discipline. A Master’s degree (MBA, MHA) is an advantage.
• Experience:
  • At least 5–7 years of progressive operations management experience, with at least 3 years directly supervising multi-branch diagnostic clinics, medical laboratories, ambulatory care centers, or outpatient networks.
  • Proven experience managing Center/Branch Managers, clinical supervisors, and technical healthcare staff.
• Skills & Competencies:
  • Strong acumen in operational reporting, clinic P&L review, cash handling, and variance analysis.
  • Deep familiarity with Philippine healthcare regulatory agencies (DOH licensing, FDA, PhilHealth, Data Privacy Act).
  • Demonstrated track record in process optimization, SLA management, and cross-functional leadership between clinic operations and corporate finance.
  • Willingness to travel frequently across all assigned diagnostic center branches in the Philippines