Clinic Operations Manager

Primma Recruitment Services; Lucena; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Government benefits after probation (3

SSS, PhilHealth, Pag-IBIG

Job summary

Primma Recruitment Services is seeking a Clinic Operations Manager to lead daily operations of a women's health and fertility clinic, ensuring an exceptional patient journey from inquiry to post-treatment. The role faces patient-facing leadership, regulatory compliance, and cross-department coordination to maintain service excellence.

You will develop SOPs, manage scheduling, oversee HR processes, and drive staff training while upholding high standards of care and confidentiality in a fast-paced

Qualifications

• Bachelor's degree in business, HR, or healthcare administration.
• 3–5 years in operations management or clinic administration.
• Healthcare facility experience is highly preferred.
• Strong leadership and organizational abilities.
• Excellent English and Filipino communication skills.
• Proficient with MS Office and clinic management/HR systems.
• Knowledge of Philippine labor laws and compliance.

Responsibilities

• Oversee daily clinic operations, patient flow, scheduling, and interdepartmental coordination.
• Develop and improve SOPs, policies, handbooks, and procedures.
• Represent the clinic with exceptional customer service and patient experience.
• Respond to inquiries across channels with professionalism and empathy.
• Handle escalations with timely, effective resolutions.
• Create scripts, templates, and service standards for consistency.
• Monitor inventory, procurement, and supplier relationships.
• Ensure clean, compliant facilities and maintenance of equipment.
• Administer HR tasks: attendance, leave, payroll support, records.
• Design training and development programs to boost service quality.

Skills

Leadership

Communication

People management

Organization

Customer service

HR systems

MS Office / Excel

Clinic management

Education

Bachelor's degree in Business Administration / Healthcare Administration / HR

Tools

Clinic management systems

Microsoft Office (Excel)

Job description

About the role

The Clinic Operations Manager is a customer/client-facing leadership role responsible for overseeing the clinic's daily operations while ensuring an exceptional patient experience at every stage of the patient journey. This role serves as the face of the clinic, fostering strong patient relationships, resolving concerns with professionalism and empathy, and ensuring seamless coordination across all departments to deliver outstanding service. The Clinic Operations Manager also ensures operational excellence, regulatory compliance, and the consistent delivery of high-quality care in a women's health and fertility center. This position reports directly to the Clinic Owner / Medical Director and plays a critical role in upholding the clinic's reputation for service excellence and patient satisfaction.

Key responsibilities

• Oversee the day-to-day clinic operations, ensuring smooth patient flow, efficient scheduling, organized administrative processes, and seamless coordination across departments.

• Develop and continuously improve SOPs, policies, employee handbooks, and operational procedures to enhance efficiency, service quality, and overall clinic performance.

• Serve as the face of the clinic by delivering exceptional customer service and ensuring a positive, confidential, and seamless patient experience from initial inquiry through post-treatment.

• Respond promptly and professionally to patient inquiries across multiple communication channels while providing accurate information and compassionate support.

• Handle patient concerns and escalations with empathy, professionalism, and sound judgment to ensure timely and effective resolutions.

• Develop communication scripts, response templates, and customer service standards to promote consistent, high-quality patient interactions.

• Monitor medical and office supply inventory, coordinate procurement, maintain supplier relationships, and ensure adequate stock levels while managing costs effectively.

• Ensure the clinic remains clean, organized, and compliant with operational standards. Coordinate maintenance of medical equipment and clinic facilities.

• Manage employee records, attendance, leave administration, payroll support, and HR documentation for both clinical and non-clinical staff while ensuring accurate, organized, and efficient HR operations.

• Design and lead employee training, learning and development programs, skills enhancement initiatives, performance management, coaching, and employee engagement activities to improve service standards and foster a collaborative, high‑performing, and patient‑focused workplace culture.

About you

• Bachelor's Degree in Business Administration, Human Resource Management, Healthcare Administration, Nursing, or a related field.

• Minimum of 3–5 years of experience in operations management, clinic administration, human resources, hospitality, or customer service leadership.

• Experience in a healthcare, medical clinic, hospital, or fertility center is highly preferred.

• Strong leadership, organizational, and people management skills.

• Excellent verbal and written communication skills in both English and Filipino.

• Proficient in Microsoft Office (particularly Excel) and clinic management or HR systems.

• Strong understanding of Philippine labor laws, HR processes, and government compliance requirements.

• Highly organized with excellent problem-solving and decision‑making abilities.

• High level of integrity, discretion, and ability to handle confidential information.

• Demonstrates empathy, professionalism, and a genuine commitment to delivering exceptional patient care and team leadership.

Benefits

• Government benefits (SSS, PhilHealth, Pag-IBIG) after 3 months probationary period