Clinical Management Director

1Life Inc.; Metro Manila; Vor Ort; PHP 1.800.000 - 3.200.000; Vollzeit

Zusammenfassung

1Life Clinic Management Corporation is seeking a Clinic Management Director to translate strategy into scalable execution across all managed corporate clinics. You will lead nationwide operations, build scalable processes, and ensure SLA compliance while coordinating with Sales, Medical, Regulatory and IT teams.

The role emphasizes execution, operational excellence and building a high-performance clinic management organization as the business scales.

Qualifikationen

• Bachelor’s degree in Healthcare Administration, Nursing, Medicine, Business, or related field.
• 8–12+ years of healthcare operations experience.
• 3–5 years leading multi-site operations or a complex service network.
• Experience managing doctors, nurses and healthcare manpower pools.
• Hands-on experience with SLAs, service contracts and client escalations.
• Strong budgeting, analytical and clinic profitability discipline.
• Ability to lead nationwide operations in a fast-growing organization.

Aufgaben

• Lead day-to-day operations of all corporate clinics.
• Build a standardized operating model that can be replicated nationwide.
• Ensure clinics meet operating hours, staffing requirements, service standards and SLAs.
• Establish SOPs, controls, escalation protocols and audit routines.
• Develop regional operating structures as the network expands.
• Lead clinic mobilization from award through onboarding and deployment.
• Coordinate with Sales, Account Management, Medical, Regulatory, HR, IT, Finance, Purchasing and Supply Chain during implementation.
• Build and lead the operations organization with clear spans of control.

Kenntnisse

Healthcare operations

Multi-site leadership

SLA management

Ausbildung

Bachelor’s degree in Healthcare Administration, Nursing, Medicine, Business, Industrial Engineering or related

Jobbeschreibung

The Clinic Management Director is the senior operating leader responsible for translating the General Manager’s strategy and commercial commitments into consistent, scalable execution across all managed corporate clinic sites.

1Life Clinic Management Corporation provides end-to‑end onsite clinic management for corporations and HMO partners, including clinic operations, deployment and management of doctors and nurses, medical supplies, systems, service‑level management, occupational and employee healthcare programs, and management reporting.

The company will operate a differentiated hybrid model: traditional paid corporate clinic management combined with access to the broader 1Life healthcare ecosystem, including YAKAP and GAMOT pathways for eligible employees through appropriately accredited providers, as well as telemedicine, diagnostics, pharmacy and chronic‑disease management.

This is primarily an execution and operations role. The General Manager retains overall responsibility for business strategy, growth, partnerships, major accounts and P&L leadership.

2. Core Responsibilities

A. Nationwide Clinic Operations

• Lead day-to-day operations of all corporate clinics managed by the company.
• Build a standardized operating model that can be replicated across multiple client locations nationwide.
• Ensure every clinic consistently meets agreed operating hours, staffing requirements, service standards and client SLAs.
• Establish SOPs, operational controls, escalation protocols, audit routines and corrective‑action processes.
• Develop regional / area operating structures as the managed clinic network expands.

B. New Account Mobilization & Clinic Launch

• Take operational ownership once a corporate clinic management contract is awarded.
• Lead site assessment, clinic setup, equipment and supply planning, manpower recruitment, credentialing, scheduling, systems deployment, regulatory coordination and client onboarding.
• Create and continuously improve a Clinic Mobilization Playbook that allows multiple new clinic sites to be opened rapidly and consistently.
• Coordinate closely with Sales, Account Management, Medical, Regulatory, HR, IT, Finance, Purchasing and Supply Chain during implementation.

C. Medical Manpower & Deployment

• Build a scalable system for recruiting, credentialing, scheduling and managing physicians, nurses, occupational health personnel, allied healthcare professionals and relievers.
• Maintain adequate manpower pools and rapid replacement capability to minimize unfilled shifts.
• Establish manpower forecasting, attendance controls, scheduling standards, performance management, training and retention programs.
• Ensure client clinics are never left inadequately staffed and that personnel deployment remains within approved operating budgets.

D. Client SLA & Account Execution

• Ensure contractual commitments and service-level agreements are consistently delivered.
• Monitor staffing compliance, operating hours, response times, patient experience, supplies, incidents, complaints and reporting requirements.
• Partner with Account Management in regular client reviews, root‑cause analysis and corrective‑action plans.
• Support renewals and account expansion by maintaining strong operational performance and client confidence.

E. YAKAP & GAMOT Operational Integration

• Work with 1Life and the Group’s accredited healthcare entities to operationalize appropriate YAKAP registration and healthcare access workflows for eligible corporate employees.
• Coordinate patient onboarding, consultation workflows, diagnostics, documentation, follow‑up and applicable GAMOT access / referral pathways.
• Ensure PhilHealth‑related workflows are compliant, auditable and operationally integrated without disrupting the core corporate clinic service obligation.
• Use the hybrid model to improve employee access to primary care while supporting the economics and differentiation of 1Life Clinic Management.

F. Process Engineering, Technology & Analytics

• Standardize clinic manuals, staffing models, manpower ratios, incident management, inventory controls, procurement workflows, reporting and performance dashboards.
• Drive deployment and disciplined use of EMR / clinic management systems.
• Use operating data to improve productivity, reduce costs, improve service quality and identify recurring operational problems.
• Coordinate employee health and utilization reporting while ensuring patient confidentiality and data‑privacy compliance.

G. Quality, Clinical Governance & Compliance

• Work with the Medical Director, Regulatory and Quality teams on credentialing, clinical standards, patient safety, documentation and regulatory compliance.
• Implement clinic audits, quality assurance, incident reporting and continuous‑improvement programs.
• Ensure operations comply with applicable occupational health, healthcare, data privacy and PhilHealth requirements.

H. Operations Organization Building

• Build and lead the clinic‑management operations organization as the business scales.
• Develop Area / Regional Operations Managers, Account / Cluster Managers and Clinic Supervisors with clear spans of control and accountability.
• Establish performance management, operating cadence, dashboards and succession plans for the operations organization.

3. Key Performance Indicators

KPI Area

Illustrative Measures

Operations

Clinic SLA compliance; staffing fulfillment; clinic uptime; unfilled shifts; mobilization lead time; incident resolution

Client

Client satisfaction; complaint resolution; renewal support; SLA penalties; account expansion support

Financial

Operating cost per clinic; manpower cost vs. budget; gross margin per managed clinic; supply cost; productivity

Healthcare Integration

Eligible employee onboarding; YAKAP utilization / follow‑up; appropriate GAMOT access; chronic‑disease follow‑up

Quality & Compliance

Audit scores; documentation compliance; clinical incidents; regulatory compliance; patient satisfaction

4. Candidate Qualifications

Required

• Bachelor’s degree in Healthcare Administration, Nursing, Medicine, Business, Industrial Engineering or a related discipline.
• Approximately 8–12+ years of relevant healthcare operations experience, with at least 3–5 years leading multi‑site operations or a comparable complex service network.
• Demonstrated experience in corporate clinics, occupational health, HMO operations, managed care, clinic networks or similar healthcare service operations.
• Strong experience managing doctors, nurses and/or large healthcare manpower pools.
• Hands‑on experience with operational process design, implementation, SLAs, service contracts and client escalations.
• Strong analytical problem‑solving, budgeting and clinic‑level profitability discipline.
• Ability to lead nationwide operations in a fast‑growing, entrepreneurial organization.

Strongly Preferred

• Direct experience operating corporate onsite clinics for large employers or HMO partners.
• Experience with organizations comparable to ActiveOne, Aventus, HMO clinic operations, occupational health providers or large multi‑site clinic networks.
• Experience mobilizing multiple clinic sites simultaneously.
• Working knowledge of Philippine occupational health, healthcare regulation, PhilHealth workflows, EMR and data privacy.

5. Ideal Leadership Profile

We are specifically looking for a proven operator and executor - not a strategy‑only executive.

• Highly organized, process‑oriented and comfortable with operational detail.
• Can manage hundreds of healthcare personnel and multiple client locations.
• Acts quickly on operational problems and builds systems to prevent recurrence.
• Demanding on service standards while maintaining strong client relationships.
• Understands both healthcare quality and business economics.
• Can translate the GM’s direction into manpower, systems, processes, timelines and measurable execution.
• Comfortable building infrastructure while the business is rapidly expanding.

Success test: the GM says, "We won 20 new corporate clinics. Mobilize them." The Clinic Management Director can build the plan, manpower, systems and execution required to open and operate all 20 successfully.