OPERATIONS MANAGER

Shawarma Shack Fastfood Corporation; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Shawarma Shack Fastfood Corporation is seeking an experienced Operations Manager to oversee daily operations, supervise staff, and coordinate across departments at our head office in Quezon City. You will plan, monitor, and optimize processes to deliver quality products safely and on time.

The role requires strong leadership, planning, and communication skills, with a focus on efficiency, safety, and cost control, to support company goals in a dynamic food service environment.

Qualifications

• Experience in managing daily operations and coordinating departments.
• Ability to supervise employees and train staff.
• Strong planning, scheduling, and resource allocation.
• Proven track record in cost control and budgeting.
• Capable of maintaining quality standards and safety compliance.
• Experience in inventory management and supplies control.
• Ability to prepare reports and monitor KPIs.
• Excellent communication with management and stakeholders.
• Willing to work from Monday to Saturday, 9:00am–6:00pm.
• Willing to be assigned at Shawarma Shack Head Office, Quezon City.

Responsibilities

• Oversee day-to-day operations and ensure smooth workflow across departments.
• Supervise staff performance, assign tasks, and provide guidance.
• Plan and organize work schedules to meet deadlines.
• Monitor productivity and identify efficiency improvements.
• Control operating costs and optimize resources.
• Manage inventory, procurement, and supplies to avoid shortages.
• Maintain quality standards for products and services.
• Ensure workplace safety and regulatory compliance.
• Coordinate with HR, finance, sales, purchasing, and production.
• Identify issues, resolve emergencies, and implement process improvements.
• Prepare regular reports on KPIs and operational performance.
• Communicate operational updates to senior management.
• Train and develop staff to improve skills and performance.
• Ensure adherence to company policies and procedures.

Job description

An Operations Manager is responsible for overseeing the day-to-day operations of an organization or business. The main goal is to make sure that work is completed efficiently, safely, on time, and according to company standards.

Main Duties

• Manage daily operations — oversee the daily activities of the company and ensure that operations run smoothly.

• Supervise employees — assign tasks, monitor performance, provide guidance, and address workplace concerns.

• Plan and organize work — develop schedules, allocate resources, and make sure deadlines are met.

• Monitor productivity — evaluate operational performance and identify ways to improve efficiency.

• Control costs — manage operational expenses and help reduce unnecessary costs.

• Manage inventory and supplies — ensure that materials, equipment, and supplies are available when needed.

• Maintain quality standards — make sure products or services meet company and customer requirements.

• Ensure workplace safety — implement and monitor safety procedures and compliance with applicable regulations.

• Coordinate departments — work with departments such as HR, finance, sales, purchasing, and production.

• Handle problems and emergencies — identify operational issues and take quick, practical action to resolve them.

• Improve processes — develop better procedures and systems to increase productivity and reduce waste.

• Prepare reports — monitor key performance indicators and provide reports to senior management.

• Communicate with management — provide updates about operational performance, challenges, and opportunities.

• Train and develop staff — identify training needs and help employees improve their skills.

• Ensure compliance — make sure employees follow company policies, procedures, and relevant laws.

Key Skills of an Operations Manager

• Leadership and team management

• Communication skills

• Problem-solving and decision-making

• Time management

• Budget and cost control

• Planning and organization

• Customer service

• Data analysis and reporting

• Conflict resolution

• Knowledge of company policies and procedures

In simple terms: The Operations Manager makes sure people, processes, equipment, materials, and resources work together effectively so the business can achieve its goals.

Others:

• Amenable to work from Monday-Saturday 9:00am-6:00pm

• Willing to be assigned at Shawarma Shack Head Office; Tandang Sora Corner Mindanao Ave. Quezon City

• Can start ASAP!