Operations Manager

Peak Outsourcing, Inc.; Dumaguete; On-site; PHP 350,000 - 520,000; Full time

Job summary

Peak Outsourcing, Inc. in Dumaguete is seeking an Account/Operations Manager to oversee daily operations and drive process improvements. You will develop procedures aligned with business needs and ensure compliance, while monitoring KPIs to maximize efficiency.

The role requires interpreting financial data to advise profitability, coordinating with HR on hiring plans, and incorporating stakeholder input into strategic planning. Onsite work in Dumaguete with shifting schedules is expected.

Qualifications

• 1+ year experience as Account/Operations Manager
• Bachelor’s degree in any field
• Strong knowledge of Operations Management, forecasting, databases, and project tools
• Ability to interpret financial data and manage budgets
• Excellent communication skills (verbal & written)
• Solid understanding of BPO performance metrics
• Proficiency in Google Sheets and related software
• Willing to work shifting schedules, onsite in Dumaguete

Responsibilities

• Oversee and improve daily operations
• Develop processes aligned with business needs and compliance
• Track KPIs, assess quality, and maximize efficiency
• Analyze financial data to recommend profitability solutions
• Coordinate with HR on hiring plans
• Incorporate stakeholder needs into strategic planning

Skills

Operations management

Forecasting

Budgets

Communication

BPO metrics

Education

Bachelor's degree in any field

Tools

Google Sheets

Job description

Responsibilities

• Oversee and improve daily operations

• Develop processes aligned with business needs and compliance

• Track KPIs, assess quality, and maximize efficiency

• Analyze financial data to recommend profitability solutions

• Coordinate with HR on hiring plans

• Incorporate stakeholder needs into strategic planning

Requirements

• 1+ year experience as Account/Operations Manager

• Bachelor’s degree in any field

• Strong knowledge of Operations Management, forecasting, databases, and project tools

• Ability to interpret financial data and manage budgets

• Excellent communication skills (verbal & written)

• Solid understanding of BPO performance metrics

• Proficiency in Google Sheets and related software

• Willing to work shifting schedules, onsite in Dumaguete

Preferred Skills

• Strong communication and problem‑solving

• Analytical and adaptable mindset

• Team‑building and collaboration