Operations Manager

Asurion; Philippines; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Asurion in the Philippines seeks an Operations Manager, Supply Chain to lead daily logistics, inventory, and fulfillment, ensuring reliable service and cost control.

You will drive KPI performance for safety, quality, on-time delivery, and oversee process standardization, capacity planning, and vendor collaboration to enable scalable growth and customer satisfaction.

Requires Lean Six Sigma knowledge, ERP/WMS proficiency, and strong data-driven decision making.

Qualifications

• Must hold a Bachelor’s in supply chain, engineering, or related field.
• 10 years of operations management experience.
• Track record of KPI improvement.
• Experience leading cross-functional teams.

Responsibilities

• Plans, organizes, and manages manufacturing processes to meet production targets.
• Monitors workflow and adjusts schedules as needed to ensure timely delivery.
• Identify and implement process improvements to increase efficiency and reduce waste.
• Utilize lean manufacturing and Six Sigma principles where applicable.
• Ensure products meet quality standards and regulatory requirements.
• Collaborate with the Quality team to implement corrective actions when needed.
• Supervise and mentor production supervisors and staff.
• Foster a culture of continuous improvement, accountability, and teamwork.
• Oversee inventory levels, raw material usage, and equipment maintenance.
• Coordinate with OQES to ensure smooth operations.
• Prepare and present operational reports to senior management.
• Analyze production data to identify trends and areas for improvement.
• Enforce safety protocols and ensure compliance with local and international regulations.
• Conduct regular safety audits and training sessions.
• Lead daily warehouse and logistics operations.
• Own service, cost, and quality KPIs.
• Optimize inventory accuracy and replenishment.
• Drive continuous improvement initiatives.
• Coordinate cross-functional supply planning.
• Resolve escalations and operational bottlenecks.

Skills

Leadership

Decision making under pressure

Coaching and team development

Clear communication

Stakeholder alignment

Change management

Education

Bachelor's in Supply Chain or Engineering

Tools

ERP systems

WMS proficiency

Advanced Excel

SQL basics

Job description

Job Details

JOB CODE
PHL5132
Operations Manager, Supply Chain
MANAGEMENT LEVEL
7 Manager
DISCIPLINE
Supply Chain Operations
REPORTS TO
Operations Director
FSLA CLASSIFICATION
Exempt

Position Overview

The Operations Manager, Supply Chain leads day-to-day logistics, inventory, and fulfillment to ensure reliable service, cost control, and continuous improvement. This role coordinates cross-functional planning, optimizes warehouse workflows, and drives KPI performance for safety, quality, and on-time delivery. The manager oversees process standardization, capacity planning, and vendor collaboration, resolving bottlenecks and mitigating risk. Success requires data-driven decision making, strong communication, and disciplined execution to meet operational goals while enabling scalable growth and customer satisfaction.

Essential Job Skills/Duties

• Plans, organizes, and manages manufacturing processes to meet production targets.
• Monitors workflow and adjusts schedules as needed to ensure timely delivery.
• Identify and implement process improvements to increase efficiency and reduce waste.
• Utilize lean manufacturing and Six Sigma principles where applicable.
• Ensure products meet quality standards and regulatory requirements.
• Collaborate with the Quality team to implement corrective actions when needed.
• Supervise and mentor production supervisors and staff.
• Foster a culture of continuous improvement, accountability, and teamwork.
• Oversee inventory levels, raw material usage, and equipment maintenance.
• Coordinate with OQES to ensure smooth operations.
• Prepare and present operational reports to senior management.
• Analyze production data to identify trends and areas for improvement.
• Enforce safety protocols and ensure compliance with local and international regulations.
• Conduct regular safety audits and training sessions.
• Lead daily warehouse and logistics operations.
• Own service, cost, and quality KPIs.
• Optimize inventory accuracy and replenishment.
• Drive continuous improvement initiatives.
• Coordinate cross-functional supply planning.
• Resolve escalations and operational bottlenecks.

Required Technical Skills

• ERP and WMS proficiency.
• Advanced Excel and data analysis.
• Inventory control methodologies.
• Lean and process mapping.
• Capacity and demand planning.
• Carrier and 3PL management.

Required Soft/Leadership Skills

• Clear, concise communication.
• Decision making under pressure.
• Coaching and team development.
• Stakeholder alignment and influence.
• Change management execution.

Required Education & Experience

• Bachelor's in supply chain Business or Engineering Course or related field.
• 10 years operations management experience.
• Track record improving KPIs.
• Experience leading cross-functional teams.

Preferred Education & Experience

• Master's in operations or business.
• High-volume omnichannel experience.
• Start-up or scale-up environment success.

Required Licenses/Certifications

• Lean Six Sigma Green Belt.
• Forklift safety certification.
• OSHA safety training completion.

Preferred Licenses/Certifications

• Problem solving skills (FMEA, MSA, SPC, DOE), Six Sigma Green Belt certified
• APICS CPIM or CSCP.
• PMP certification.

Supervisory Responsibilities

• Directly supervises Operations Supervisors.
• Manages vendor and 3PL performance.

Travel Requirements

• Travels: Supplier, 3PL, and site visits.
• % of Time: Up to 20%.
• Overnight Travel: Occasional.

Physical Demands & Working Conditions

• Stationary Position: Frequently
• Vision: 20/20 corrected vision
• Hearing: Receive detailed information if spoken to
• Pushing/Pulling/Reaching: Occasionally
• Climb: Occasionally
• Kneel: Occasionally
• Grab: Frequently
• Bend: Frequently
• Lift/Carry Over: Up to 40 lbs
• Wet or Humid Conditions: Occasionally
• Moving Mechanical Parts: Frequently
• Heavy Machinery: Occasionally
• High Places: Rarely
• Fumes or Airborne Particles: Occasionally
• Toxic or Caustic Chemicals: Rarely
• Outdoor Frequency: Occasionally
• Electricity: Rarely
• Explosives: Never
• Radiation: Never
• Loud Noise: Occasionally
• Other Environmental: Temperature fluctuations in warehouse