Operations Manager

Asurion; Calamba; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Asurion is seeking an Operations Manager, Supply Chain to lead day-to-day logistics, inventory, and fulfillment, ensuring reliable service, cost control, and continuous improvement across cross-functional planning and warehouse workflows.

The role emphasizes data-driven decision making, capacity planning, vendor collaboration, and KPI management for safety, quality, on-time delivery, and scalable growth while safeguarding customer satisfaction.

Qualifications

• Bachelor's in supply chain, engineering, or related field.
• Master's in operations or business preferred.
• Experience in operations management with KPI improvement is expected.

Responsibilities

• Plans, organizes, and manages manufacturing processes to meet production targets.
• Monitors workflow and adjusts schedules to ensure timely delivery.
• Identify and implement process improvements to increase efficiency and reduce waste.
• Utilize lean manufacturing and Six Sigma principles where applicable.
• Ensure products meet quality standards and regulatory requirements.
• Collaborate with Quality to implement corrective actions.
• Supervise and mentor production supervisors and staff.
• Oversee inventory levels and equipment maintenance.
• Prepare and present operational reports to senior management.
• Analyze production data to identify trends and areas for improvement.
• Enforce safety protocols and ensure compliance with regulations.
• Lead daily warehouse and logistics operations.
• Own service, cost, and quality KPIs.
• Optimize inventory accuracy and replenishment.
• Drive continuous improvement initiatives.
• Coordinate cross-functional supply planning.
• Resolve escalations and bottlenecks.

Skills

Logistics management

Cross-functional leadership

Data-driven decision making

Staff coaching

Education

Bachelor's in supply chain / engineering or related field

Master's in operations or business (preferred)

Tools

ERP and WMS proficiency

Advanced Excel and data analysis

Inventory control methodologies

Lean and process mapping

Capacity and demand planning

Carrier and 3PL management

Job description

Job Description:

JOB CODE

PHL5132

Operations Manager, Supply Chain

MANAGEMENT LEVEL

7 Manager

DISCIPLINE

Supply Chain Operations

REPORTS TO

Operations Director

FSLA CLASSIFICATION

Exempt

The Operations Manager, Supply Chain leads day-to-day logistics, inventory, and fulfillment to ensure reliable service, cost control, and continuous improvement. This role coordinates cross-functional planning, optimizes warehouse workflows, and drives KPI performance for safety, quality, and on-time delivery. The manager oversees process standardization, capacity planning, and vendor collaboration, resolving bottlenecks and mitigating risk. Success requires data-driven decision making, strong communication, and disciplined execution to meet operational goals while enabling scalable growth and customer satisfaction.

Position Overview

JOB CODE

PHL5132

Operations Manager, Supply Chain

MANAGEMENT LEVEL

7 Manager

DISCIPLINE

Supply Chain Operations

REPORTS TO

Operations Director

FSLA CLASSIFICATION

Exempt

The Operations Manager, Supply Chain leads day-to-day logistics, inventory, and fulfillment to ensure reliable service, cost control, and continuous improvement. This role coordinates cross-functional planning, optimizes warehouse workflows, and drives KPI performance for safety, quality, and on-time delivery. The manager oversees process standardization, capacity planning, and vendor collaboration, resolving bottlenecks and mitigating risk. Success requires data-driven decision making, strong communication, and disciplined execution to meet operational goals while enabling scalable growth and customer satisfaction.

Essential Job Skills/Duties

• Plans, organizes, and manages manufacturing processes to meet production targets.


• Monitors workflow and adjusts schedules as needed to ensure timely delivery.


• Identify and implement process improvements to increase efficiency and reduce waste.


• Utilize lean manufacturing and Six Sigma principles where applicable.


• Ensure products meet quality standards and regulatory requirements.


• Collaborate with the Quality team to implement corrective actions when needed.


• Supervise and mentor production supervisors and staff.


• Foster a culture of continuous improvement, accountability, and teamwork.


• Oversee inventory levels, raw material usage, and equipment maintenance.


• Coordinate with OQES to ensure smooth operations.


• Prepare and present operational reports to senior management.


• Analyze production data to identify trends and areas for improvement.


• Enforce safety protocols and ensure compliance with local and international regulations.


• Conduct regular safety audits and training sessions.


• Lead daily warehouse and logistics operations.


• Own service, cost, and quality KPIs.


• Optimize inventory accuracy and replenishment.


• Drive continuous improvement initiatives.


• Coordinate cross-functional supply planning.


• Resolve escalations and operational bottlenecks.

Required Technical Skills

• ERP and WMS proficiency.


• Advanced Excel and data analysis.


• Inventory control methodologies.


• Lean and process mapping.


• Capacity and demand planning.


• Carrier and 3PL management.

Required Soft/Leadership Skills

• Clear, concise communication.


• Decision making under pressure.


• Coaching and team development.


• Stakeholder alignment and influence.


• Change management execution.

Required Education & Experience

• Bachelor's in supply chain Business or Engineering Course or related field.


• 10 years operations management experience.


• Track record improving KPIs.


• Experience leading cross-functional teams.

Preferred Education & Experience

• Master's in operations or business.


• High-volume omnichannel experience.


• Start-up or scale-up environment success.

Required Licenses/Certifications

• Lean Six Sigma Green Belt.


• Forklift safety certification.


• OSHA safety training completion.

Preferred Licenses/Certifications

• Problem solving skills (FMEA, MSA, SPC, DOE), Six Sigma Green Belt certified


• APICS CPIM or CSCP.


• PMP certification.

Supervisory Responsibilities

• Directly supervises Operations Supervisors.


• Manages vendor and 3PL performance.

Travel Requirements

• Travels: Supplier, 3PL, and site visits.


• % of Time: Up to 20%.


• Overnight Travel: Occasional.

Physical Demands & Working Conditions

• Stationary Position: Frequently


• Vision: 20/20 corrected vision


• Hearing: Receive detailed information if spoken to


• Pushing/Pulling/Reaching: Occasionally


• Climb: Occasionally


• Kneel: Occasionally


• Grab: Frequently


• Bend: Frequently


• Lift/Carry Over: Up to 40 lbs


• Wet or Humid Conditions: Occasionally


• Moving Mechanical Parts: Frequently


• Heavy Machinery: Occasionally


• High Places: Rarely


• Fumes or Airborne Particles: Occasional


• Toxic or Caustic Chemicals: Rarely


• Outdoor Frequency: Occasionally


• Electricity: Rarely


• Explosives: Never


• Radiation: Never


• Loud Noise: Occasionally


• Other Environmental: Temperature fluctuations in warehouse