Operations Manager (with Experience in Clubbing/Bar)

La Noire Club; Makati; On-site; PHP 446,400 - 669,600; Full time

Job summary

A premium membership club in Metro Manila seeks a dedicated individual for operational management. Responsibilities include overseeing daily club activities, ensuring exceptional member service, and leading a committed team. This role requires strong leadership skills, effective communication, and a focus on maintaining safety and technical standards. Join us to enhance member experiences and build community connections within our vibrant club environment.

Qualifications

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Problem-solving mindset for member concerns.

Responsibilities

• Manage daily activities, ensuring quality service.
• Lead and mentor staff for optimal performance.
• Maintain compliance with safety and cleanliness standards.

Job description

Operational Oversight

• Manage the daily flow of club activities, from front desk reception to food & beverage and recreational services.
• Keep the facilities in top condition—clean, safe, and ready for use at all times.
• Ensure club policies and service standards are consistently followed.

Member Experience

• Provide members and guests with outstanding service that feels both professional and personal.
• Respond to concerns or suggestions with empathy and solutions.
• Introduce creative programs, activities, or events that keep members engaged and connected.

Team Leadership

• Lead by example—mentor, train, and support staff so they feel confident and motivated.
• Create fair schedules, assign responsibilities, and monitor performance.
• Recognize achievements and guide improvements through constructive feedback.

Financial & Administrative Duties

• Help prepare budgets and manage operational expenses responsibly.
• Oversee inventory and resources to avoid waste and ensure efficiency.
• Prepare clear, timely reports to keep leadership updated.

Safety & Standards

• Uphold safety, cleanliness, and compliance requirements in every part of the club.
• Put in place simple, effective systems that help the team work smoothly.
• Be prepared to handle emergencies with calm and confidence.

Growth & Engagement

• Work with the marketing or membership team to promote programs, events, and new initiatives.
• Look for ways to grow membership, improve services, and increase revenue streams.
• Build good relationships with members, partners, and the wider community.