Director of Operations — Scale Fulfillment & Performance

Treantly, LLC; Philippines; On-site; PHP 2,500,000 - 4,000,000; Full time

Benefits offered by this job

Maxicare HMO

Growth opportunities

Job summary

Treantly, LLC is seeking a Director of Operations in the Philippines to lead the Operations department, translating strategy into execution, designing core processes, and driving performance. You will manage cross-functional teams across order fulfillment, QA, analytics, and marketplace partnerships to ensure service levels and throughput targets are met.

Ideal candidates have 5+ years in operations management in high-volume settings, with a proven track record in scalable process design and

Qualifications

• Have 5+ years of experience in operations management in high-volume environments such as e-commerce, marketplace, or ticketing.
• Have 3+ years leading and developing multi-function teams.
• Demonstrate a track record of designing and documenting scalable operational processes.
• Experience managing external partner or marketplace relationships at a tactical level.
• Experience setting and driving measurable performance targets (KPIs) and continuous improvement initiatives.

Responsibilities

• Own Lead, Manage, Accountability (LMA) for the Operations department, translating company strategy into department-level execution.
• Design, document, and continuously refine core operational processes spanning order fulfillment, quality assurance, and issue/case resolution.
• Manage marketplace relationships at a tactical, day-to-day level, coordinating with partner platforms to resolve issues and maintain healthy operations.
• Drive Ops performance and continuous improvement, setting scorecard measurables and holding the department accountable to throughput, accuracy, and service-level targets.
• Lead and develop a team across multiple functions: support associates, analytics/team leadership, and cross-functional coordination with Revenue, Technology, and Finance.

Skills

Operations management

Leadership

Process design

KPIs and metrics

Cross-functional collaboration

Job description

Treantly, LLC is seeking a Director of Operations in the Philippines to lead the Operations department, translating strategy into execution, designing core processes, and driving performance. You will manage cross-functional teams across order fulfillment, QA, analytics, and marketplace partnerships to ensure service levels and throughput targets are met.

Ideal candidates have 5+ years in operations management in high-volume settings, with a proven track record in scalable process design and