Customer Support Manager — Lead, Scale & AI-Driven Ops

Payscale; Manila; Hybrid; PHP 892,800 - 1,339,200; Full time

Benefits offered by this job

Flexible hybrid work model

HMO coverage

Paid leave and holidays

Continuous learning opportunities

Job summary

A compensation solutions provider in Manila is looking for a Manager of Customer Support to lead a team focused on delivering exceptional service. You will oversee operations, coach your team, and resolve complex customer issues. The ideal candidate has over 7 years of experience in customer support and proven leadership capabilities. This role allows you to drive improvements and innovations in customer service delivery, ensuring that client needs are met efficiently.

Qualifications

• 7+ years of experience in customer support or SaaS operations.
• 2+ years managing or leading support teams.
• Experience in case-based support environments with operational metrics.

Responsibilities

• Lead a team of Customer Support Analysts to ensure high-quality support.
• Oversee daily operations and manage support metrics.
• Act as an escalation point for complex customer issues.

Skills

Leadership

Problem-solving

Organizational skills

Technical troubleshooting

Communication

Education

Bachelor's degree

Tools

Salesforce

Slack

Job description

A compensation solutions provider in Manila is looking for a Manager of Customer Support to lead a team focused on delivering exceptional service. You will oversee operations, coach your team, and resolve complex customer issues. The ideal candidate has over 7 years of experience in customer support and proven leadership capabilities. This role allows you to drive improvements and innovations in customer service delivery, ensuring that client needs are met efficiently.