Cebu Operations Leader: KPI-Driven, People-First

Multitude Group; Philippines; Hybrid; PHP 892,800 - 1,339,200; Full time

Benefits offered by this job

Private Health Insurance

Workation Programme

Internet Allowance

13th Month Pay

Complete Government-Mandated Benefits

Snacks in Office

Financial Growth Opportunities

Job summary

Multitude Group is seeking an Operations Manager in Cebu to lead and enhance day-to-day operations in a fast-paced environment. This role involves driving operational excellence, managing KPIs, and ensuring high-quality service delivery.

The ideal candidate has proven operations management experience, strong people management skills, and is fluent in English along with another language.

Join us to make an impact in a diverse work environment and accelerate your career growth!

Qualifications

• Proven experience in operations management or similar leadership role.
• Strong experience managing operational KPIs and SLAs.
• Fluent in English and one additional language (Finnish, Swedish, Danish, German, Latvian, Estonian).

Responsibilities

• Oversee and manage day-to-day operations to ensure efficient service delivery.
• Monitor operational productivity, service quality, and customer experience.
• Lead, coach, and develop operational staff.

Skills

Operations management

KPI management

People management

Analytical skills

Stakeholder management

Job description

Multitude Group is seeking an Operations Manager in Cebu to lead and enhance day-to-day operations in a fast-paced environment. This role involves driving operational excellence, managing KPIs, and ensuring high-quality service delivery.

The ideal candidate has proven operations management experience, strong people management skills, and is fluent in English along with another language.

Join us to make an impact in a diverse work environment and accelerate your career growth!