Operations Manager: Customer Experience & Data-Driven Ops

Recruitify_HR; Cebu City; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

HMO

Job summary

A leading recruitment firm in Cebu City is seeking an experienced Operations Manager to lead a team of customer service representatives. The ideal candidate will have 3-5 years of experience in the BPO sector, demonstrating strong leadership and problem-solving skills. Responsibilities include managing performance metrics, collaborating with diverse teams, and ensuring exceptional customer service. The position offers full-time employment with additional perks like bonuses and health insurance.

Qualifications

• Proven experience managing operations in a customer service or call centre environment, preferably in travel.
• 2-5 years of experience as an Operations Manager or Assistant Manager in a BPO setting.

Responsibilities

• Manage and lead a team of customer service representatives.
• Monitor performance metrics for process improvement.
• Collaborate with teams to enhance customer experience.
• Liaise with clients to understand their needs.
• Foster a positive work culture and support team development.

Skills

Leadership skills

Problem-solving abilities

Data analysis proficiency

Communication skills

Education

Bachelor's degree

Job description

A leading recruitment firm in Cebu City is seeking an experienced Operations Manager to lead a team of customer service representatives. The ideal candidate will have 3-5 years of experience in the BPO sector, demonstrating strong leadership and problem-solving skills. Responsibilities include managing performance metrics, collaborating with diverse teams, and ensuring exceptional customer service. The position offers full-time employment with additional perks like bonuses and health insurance.