Operations Lead

Maya; Philippines; On-site; PHP 334,800 - 446,400; Full time

Job summary

A leading financial services company in the Philippines is seeking a Chargeback Specialist to support disputes resolution and handle scheme chargebacks. The ideal candidate should have a degree in a 4-year Business Course and at least 3 years of relevant experience. Responsibilities include analyzing cases and continuously learning about scheme policies. The position offers opportunities for professional growth in a dynamic environment.

Qualifications

• Must be a fast learner with a keen interest in scheme chargebacks.
• At least 3 years of relevant experience in chargeback and disputes.

Responsibilities

• Support disputes resolution and processing of scheme chargebacks.
• Analyze and find better ways to defend a case.
• Engage in continuous learning of scheme policies and rules.

Skills

Proficiency in MS Office

Dispute Resolution

Analytical Skills

Education

Graduate of any 4-year Business Course

Job description

Scheme & Settlement Operations

Chargeback Specialist will contribute in supporting disputes resolution and processing of scheme chargebacks. They must be a fast learner and eager to learn more especially in the field of scheme chargebacks. The role requires a graduate of any 4‑year Business course.

What You Will Be Doing

• Disputes & Complaint Resolution
• Analyze and find better ways to defend a case.
• Continuous learning of scheme policies and rules

What We Are Looking For

• Graduate of any 4‑year Business Course
• Proficient in MS Office especially MS Access
• At least 3 years relevant experience in chargeback and disputes