Chargeback Issuing Officer

BDO Unibank; Metro Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

BDO Unibank is seeking a Chargeback Issuing Officer to mitigate operational risk by timely and accurate resolution of cardholders' disputes, ensuring compliance with international time frames for retrieval and chargeback processing.

The role involves reviewing disputes, monitoring case progress, and ensuring adherence to brand rules to prevent losses. On-site assignment in Ortigas is required with prior chargeback experience in banking.

Qualifications

• Requires a four- or five-year business-related degree.
• Minimum 3 years of chargeback experience in credit card or banking.
• Willingness to be assigned and work on-site in Ortigas.

Responsibilities

• Review, analyze and resolve second level disputes and chargebacks.
• Monitor and resolve cases in accordance with guidelines and standards.
• Ensure compliance with brand rules and policies to prevent losses.
• Monitor and process case filings and timely escalation of issues.
• Provide timely status of AR and AP GL schedules and resolve float items.

Skills

Dispute resolution

Chargeback experience

Education

Business-related degree

Job description

The Chargeback Issuing Officer is responsible for mitigating operational risk and preventing or minimizing losses through timely and accurate resolution of cardholders' disputes and ensuring compliance with the Brand's international standard time frames for retrieval and chargeback processing

Key Responsibilities

• Reviews, analyzes and accurately resolves second level dispute and chargebacks
• Monitoring and timely resolution of cases and should be according with established disputes guidelines and standards
• Ensures compliance with brand rules and set policies and procedures to avoid operational loss/lapses
• Monitors and processes cases filing
• Timely escalation and resolution of issues
• Provide timely and accurate status of AR and AP GL schedules, ensuring transparency and resolution of float items on time

Qualifications

• Graduate of four or five year course, preferably Business-related course
• At least 3 years chargeback experience in credit card business or banking institution
• Must be willing to be assigned and work on-site in Ortigas