Operations Insights Analyst – Process Improvement & Dashboards

TELUS Digital; Quezon City; On-site; PHP 480,000 - 720,000; Full time

Job summary

TELUS Digital in Metro Manila is seeking an analytical and proactive Business Analyst to support operational reporting, performance analysis, and process improvement initiatives.

You will work with cross-functional teams to identify issues, track business performance, and provide actionable insights to leadership. The role emphasizes accurate WIP reporting, data-driven improvements, and preparing dashboards and leadership updates.

Qualifications

• Experience in Business Analysis, Operations Analysis, Reporting, or a related field.
• Experience with Salesforce.
• Proficient in Google Sheets, reporting dashboards, and Google Slides.
• Strong analytical, problem-solving, and organizational skills.
• Strong stakeholder communication and follow-up skills.
• Proactive mindset with the ability to identify opportunities and drive actions aligned with business priorities.

Responsibilities

• Analyze and maintain WIP and operational reports, ensuring accurate status, progress, and turnaround information.
• Monitor project and operational health, identifying bottlenecks, risks, and process gaps.
• Analyze data and dashboards to identify trends, anomalies, and improvement opportunities.
• Partner with Sales, Field, Dispatch, Team Leaders, and other stakeholders to resolve pending actions and escalations.
• Track Assignment, Activation, Pull-Ahead, and Recovery activities through completion.
• Identify and support data-driven process improvement initiatives.
• Prepare reports, dashboards, and presentations for leadership meetings and SteerCo reviews.
• Provide clear business updates, performance insights, risks, and leadership callouts.

Skills

Analytical thinking

Stakeholder communication

Problem solving

Organizational skills

Tools

Salesforce

Google Sheets

Google Slides

Job description

TELUS Digital in Metro Manila is seeking an analytical and proactive Business Analyst to support operational reporting, performance analysis, and process improvement initiatives.

You will work with cross-functional teams to identify issues, track business performance, and provide actionable insights to leadership. The role emphasizes accurate WIP reporting, data-driven improvements, and preparing dashboards and leadership updates.