Operations Hub Lead - Process & KPI Excellence

SPX PHILIPPINES INC.; San Pascual; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

SPX PHILIPPINES INC. seeks an operations lead for our Batangas hub to oversee daily operations and ensure smooth, efficient functioning across teams. The role focuses on adherence to procedures, policy compliance, and regular team briefings.

You will drive KPI improvements, implement process initiatives, and support customer escalations with the Customer Support team. You will coordinate with agency coordinators to manage agency teams and handle additional hub-operations tasks as needed to

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Job description

SPX PHILIPPINES INC. seeks an operations lead for our Batangas hub to oversee daily operations and ensure smooth, efficient functioning across teams. The role focuses on adherence to procedures, policy compliance, and regular team briefings.

You will drive KPI improvements, implement process initiatives, and support customer escalations with the Customer Support team. You will coordinate with agency coordinators to manage agency teams and handle additional hub-operations tasks as needed to