Hub Operations Lead - Drive Efficiency & KPIs

SPX PHILIPPINES INC.; Cagayan de Oro; On-site; PHP 350,000 - 550,000; Full time

Job summary

SPX PHILIPPINES INC. in Cagayan de Oro is seeking a Hub Operations Lead to oversee daily hub activities, ensuring smooth and efficient functioning and upholding established procedures and regulations.

You will lead team briefings, conduct weekly staff meetings, and drive KPI improvements, implement process enhancements, support customer escalations with the Support team, and coordinate with agency coordinators to align efforts across the hub.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Job description

SPX PHILIPPINES INC. in Cagayan de Oro is seeking a Hub Operations Lead to oversee daily hub activities, ensuring smooth and efficient functioning and upholding established procedures and regulations.

You will lead team briefings, conduct weekly staff meetings, and drive KPI improvements, implement process enhancements, support customer escalations with the Support team, and coordinate with agency coordinators to align efforts across the hub.