Hub Operations Lead: Drive Efficiency & KPI Growth

SPX PHILIPPINES INC.; Zamboanga City; On-site; PHP 480,000 - 600,000; Full time

Job summary

SPX PHILIPPINES INC. in Zamboanga City is seeking a Hub Operations Supervisor to oversee daily hub operations and ensure smooth, efficient functioning.

You will lead team briefings, conduct weekly staff meetings, assess performance, drive KPI improvements, and implement process initiatives to boost productivity. Coordinate with agency coordinators and assist Customer Support with escalations, handling additional hub duties as needed.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Job description

SPX PHILIPPINES INC. in Zamboanga City is seeking a Hub Operations Supervisor to oversee daily hub operations and ensure smooth, efficient functioning.

You will lead team briefings, conduct weekly staff meetings, assess performance, drive KPI improvements, and implement process initiatives to boost productivity. Coordinate with agency coordinators and assist Customer Support with escalations, handling additional hub duties as needed.