Operations Head - for F&B Retail/Cookie Pop-up Stores

Private Advertiser; Quezon City; On-site; PHP 2,000,000 - 3,200,000; Full time

Job summary

Private Advertiser in Quezon City, Metro Manila, is seeking an Operations Head for F&B Retail and cookie pop-up stores. This full-time leadership role oversees multi-site operations, staffing, and adherence to health, safety, and brand standards across locations.

You will drive profitability, optimize processes, and foster a culture of excellence in a dynamic, retail-focused environment with significant growth potential.

Qualifications

• 5+ years in operations management, preferably multi-site retail or F&B.
• Experience managing area or multi-site retail operations and improving efficiency and profitability.
• Knowledge of F&B operations, health and safety, inventory, and service standards.
• Strong leadership and people management across multiple locations.
• Proficient with POS systems and inventory software.
• Analytical and data-driven decision making.
• Excellent written and spoken communication.
• Flexible to manage dynamic pop-up retail operations and seasonal changes.
• Financial acumen, budgeting, and cost control experience.
• Knowledge of Philippine retail and F&B landscape is advantageous.

Responsibilities

• Oversee day-to-day operations across multiple F&B retail and cookie pop-up locations.
• Train and develop store managers and teams with coaching and feedback.
• Develop policies and best practices to standardize service and product quality.
• Monitor KPIs: sales targets, labor costs, cash flow and inventory.
• Conduct landlord negotiations, site visits, and audits for health, safety, and brand standards.
• Coordinate inventory and supply chain with procurement to optimize stock and reduce waste.
• Lead recruitment, onboarding, and staffing to ensure continuity.
• Identify operational challenges and implement data-driven improvements to cut costs.
• Liaise with finance, marketing, and other departments to align strategies.
• Respond promptly to operational issues and customer concerns from stores.

Skills

Operations management

Multi-site ops

Team leadership

Inventory management

Data-driven decisions

Cost control

Customer service

Budgeting

Health & safety

Food & beverage knowledge

Tools

POS systems

Inventory software

Procurement software

Job description

About the role

We are seeking an Operations Head for F&B Retail/Cookie Pop-up Stores to join our client's growing team based in Quezon City, Metro Manila. This is a full-time position with strategic importance to the organization's expansion and operational excellence across multiple retail locations. As Operations Head, you will be the driving force behind the seamless execution of operations across all F&B retail and cookie pop-up store locations. You will oversee daily operations, manage multi-site teams, and ensure consistent delivery of exceptional service and product quality. This role requires a strategic mindset combined with hands-on operational expertise to maintain profitability, optimize processes, and foster a culture of excellence across the retail network.

Key responsibilities

• Oversee day-to-day operations across multiple F&B retail and cookie pop-up store locations, ensuring smooth and efficient functioning at each site
• Manage, train, and develop store managers and team members, providing coaching and performance feedback to drive staff engagement and retention
• Develop and implement operational policies, procedures, and best practices to standardize service delivery and product quality across all locations
• Monitor key performance indicators (KPIs) including sales targets, labor costs, cash flow and inventory management, as well as customer satisfaction metrics
• Conducts landlord negotiations, regular site visits, and audits to ensure compliance with health, safety, and hygiene standards, and also brand guidelines
• Manage inventory and supply chain coordination across locations, working closely with procurement to optimize stock levels and reduce waste
• Lead recruitment, onboarding, and scheduling processes to ensure adequate staffing and operational continuity
• Identify operational challenges and implement data-driven solutions to improve efficiency, reduce costs, and enhance profitability
• Liaise with finance, marketing, and other departments to align operational strategies with overall business objectives
• Respond to operational issues and customer concerns escalated from store locations with promptness and professionalism

What we're looking for

• 5+ years of proven experience in operations management, preferably in multi-site retail or F&B environments
• Demonstrated experience managing area or multi-site retail operations, with a track record of improving operational efficiency and profitability
• Strong knowledge of food and beverage retail operations, including health and safety compliance, inventory management, and customer service standards
• Excellent leadership and people management skills, with the ability to motivate and develop diverse teams across multiple locations
• Proficiency in using point-of-sale (POS) systems, inventory management software, and other operational technology platforms
• Strong analytical and problem-solving abilities, with the capacity to make data-driven decisions and respond to operational challenges
• Excellent communication skills, both written and verbal, with the ability to work collaboratively across departments and stakeholder groups
• Flexibility and adaptability to manage the dynamic nature of pop-up retail operations and seasonal fluctuations
• Financial acumen and experience managing budgets, controlling costs, and optimizing operational spending
• Passion for customer service excellence and a commitment to maintaining high standards of food safety and brand representation
• Knowledge of the Philippine retail and F&B landscape would be advantageous