Store Operation Manager

Smash Foods Inc.; Mandaluyong; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading food service company in Mandaluyong seeks an Operations Manager to oversee daily operations, manage teams, and ensure compliance with quality standards. The ideal candidate will have experience in the food and beverage industry, demonstrating strong leadership and communication skills. Responsibilities include financial management, staff training, and implementing sales strategies to drive revenue growth. This full-time position demands the ability to work in a fast-paced environment while maintaining exceptional service standards.

Qualifications

• Experience in F&B, hospitality, or culinary fields.
• Strong leadership, communication, and problem-solving abilities.
• Understanding of financial management and budgeting.
• Ability to work in a fast-paced, high-pressure environment.

Responsibilities

• Manage all stores and company bazaars, ensuring high standards of food/beverage quality.
• Control budgets, monitor revenue/expenses, and minimize waste.
• Recruit, train, and manage F&B teams to foster a customer-focused culture.
• Implement strategies to boost sales and develop promotions.
• Enforce health, safety, and sanitation standards.

Skills

Leadership

Communication

Problem-solving

Financial management

Job description

On-site - Mandaluyong 3-5 Yrs Exp Bachelor Full-time

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Job Description

Responsibilities

Focusing on profitability, customer satisfaction, and compliance; key duties include leading staff, managing inventory, controlling costs (labor, supplies), ensuring quality/hygiene, developing sales/marketing plans, and executing operational strategies for revenue growth in a fast‑paced environment. Directly reporting to the management.

Key Responsibilities

• Daily Operations: Manage all stores and company bazaars, operations, and ensure high standards of food/beverage quality and presentation.
• Financial Management: Control budgets, monitor revenue/expenses, manage inventory, minimize waste, and optimize costs (labor, supplies).
• Staff Leadership: Recruit, train, schedule, and manage F&B teams; foster a customer-focused culture and handle performance issues.
• Sales & Marketing: Implement strategies to boost sales, develop promotions, analyze sales reports, and coordinate with marketing.
• Compliance & Quality: Enforce health, safety, and sanitation standards (HACCP, local regulations).
• Inventory & Procurement: Coordinate with other departments for ordering, stock levels, and manage supplier relationships.
• Strategy & Planning: Develop business plans, create annual work plans, and align operations with financial/strategic goals.
• Performance Management: Appraise staff performance through regular evaluations and feedback to ensure productivity and adherence to company standards.
• Implement disciplinary actions or retraining as needed, provide strong leadership to motivate the team and foster a positive and collaborative work environment, and ensure effective communication between all departments.
• Compliance: Ensure all staff comply with relevant labor, health, and food safety regulations.

Core Duties & Activities

• Oversee shifts and daily activities.
• Train staff on service and standards.
• Manage and coordinate store inventories.
• Create and analyze sales/performance reports.
• Troubleshoot operational issues and resolve customer complaints.
• Implement new menus, promotions, and festive offerings.

Job Requirements

Qualifications & Skills

• Experience in F&B, hospitality, or culinary fields.
• Strong leadership, communication, and problem‑solving abilities.
• Understanding of financial management and budgeting.
• Ability to work in a fast‑paced, high‑pressure environment.

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