Operations Executive

Hammerjack Pty Ltd; Philippines; On-site; PHP 391,000 - 558,000; Full time

Benefits offered by this job

International environment

Diverse & Inclusive culture

Learning and training opportunities

Job summary

Hammerjack Pty Ltd is seeking an Operations role professional to support daily travel operations, follow up offers with the sales team, and report to the supervisor/operation manager. The role involves new group bookings, confirming services, deadline control, and revenue management.

You will liaise with agents, LPICs and HRD, manage group materialization, and ensure all services are confirmed by due time. Knowledge of European destinations is a plus, with an emphasis on teamwork and attention

Qualifications

• Service-oriented with very positive working attitude.
• Ability to prioritize work effectively, work independently with minimum supervision.
• Attentive to details and sensitive to figures.
• Organization skills and ability to multitask in a fast paced work environment.
• Highly motivated and a good teamwork player.
• Knowledge of European destination is an advantage
• Min 1-2 working experience in the operations function, in travel industry is an advantage

Responsibilities

• New group bookings, including series and ad hoc.
• Push confirmation of services, including hotels and ground services.
• Deadline control.
• Revenue/budget control.
• Regular update of sign up pax.
• Communicate with agents, LPICs and HRD people whenever it needs.
• Cancel groups when required and follow up cancellation fee if any.
• Materialize groups when approved by agents and make sure all services to be confirmed properly by due time.
• Change services and follow up confirmation by due time.
• Finalize groups and send out final document to agents.
• Check BIS reports and create invoices.
• Trouble shooting while groups are in the trip.
• Join weekly operation team meeting for information sharing and case study
• Complete assignment and reports to supervisor/operation manager
• Internal Communication
• Clear, open and effective communication with Destination Management Office Operations
• Collaboration with Sales teams
• Price and condition negotiations with clients and Destination Management Office
• Other duties as and when assigned by manager

Skills

Service orientation

Detail-oriented

Multitasking

Team player

Good communication

Job description

About the Role

This role is in charge of following up offers, daily operation works and completing assignment and reports to supervisor/operation manager.

Follow-up of offers – Work with sales team closely to get feedback of offers and push for real bookings in return.

Daily operation works – Ensure all daily operations to be done properly

Complete assignment and reports to supervisor/operation manager

Key Responsibilities

• New group bookings, including series and ad hoc
• Push confirmation of services, including hotels and ground services
• Deadline control
• Revenue/budget control
• Regular update of sign up pax
• Communicate with agents, LPICs and HRD people whenever it needs
• Cancel groups when required and follow up cancellation fee if any
• Materialize groups when approved by agents and make sure all services to be confirmed properly by due time
• Change services and follow up confirmation by due time
• Finalize groups and send out final document to agents
• Check BIS reports and create invoices
• Trouble shooting while groups are in the trip
• Join weekly operation team meeting for information sharing and case study
• Complete assignment and reports to supervisor/operation manager
• Internal Communication
• Clear, open and effective communication with Destination Management Office Operations
• Collaboration with Sales teams
• Price and condition negotiations with clients and Destination Management Office
• Other duties as and when assigned by manager

Job Requirements

To Succeed In The Role, You Should Have:

• Service-oriented with very positive working attitude
• Ability to prioritize work effectively, work independently with minimum supervision.
• Attentive to details and sensitive to figures.
• Organization skills and ability to multitask in a fast paced work environment.
• Highly motivated and a good teamwork player
• Knowledge of European destination is an advantage
• Min 1-2 working experience in the operations function, in travel industry is an advantage

We Are Looking for a Person is:

• A good team player.
• Communicative.
• Willing to learn.
• Self-motivated.
• Excellent attention to detail.
• With good communication skills.
• With critical thinking.
• Able to work independently with minimum supervision
• Able to work in a team and a collaborative environment

What We Offer:

• Opportunity to work in an international environment
• Diverse & Inclusive culture
• Learning and training opportunities for growth
• Dedicated Employee Engagement Activities

On-site

• Makati, National Capital Region, Philippines