Operations Engineer 2

Asurion; Taguig; On-site; PHP 502,200 - 725,400; Full time

Job summary

A global technology company is seeking an Operations Engineer 2 to provide operational support and stability for enterprise collaboration platforms like Slack and Microsoft 365. The ideal candidate should have over 2 years of experience in platform support, strong knowledge of Microsoft 365 administration, and skills in automation and APIs. This role involves troubleshooting platform incidents and supporting AI-enabled features, contributing to efficient collaboration in the workplace.

Qualifications

• 2+ years experience supporting enterprise collaboration or productivity platforms.
• Working knowledge of Microsoft 365 administration.
• Basic experience with automation, scripting, or APIs.

Responsibilities

• Support administration of enterprise collaboration platforms.
• Assist in managing Microsoft 365 services.
• Provide operational support for platform-related incidents.

Skills

Microsoft 365 administration

Troubleshooting

Collaboration skills

APIs

Automation

Tools

Slack Enterprise Grid

Google Workspace

Microsoft 365

Azure

ServiceNow

Job description

Operations Engineer 2 page is loaded## Operations Engineer 2locations: BGC – Taguigtime type: Full timeposted on: Posted Todayjob requisition id: ASU0019092Job Profile: Collaboration & Platform Engineer (E2)## Reporting StructureReporting to the Sr. Manager, DevOps Engineering, the Collaboration & Platform Engineer (E2) supports the administration and operational stability of enterprise collaboration and productivity platforms. This role focuses on day-to-day platform support, basic automation, and continuous improvement under the guidance of senior engineers.## Key Responsibilities* Support administration of enterprise collaboration platforms including Slack Enterprise Grid, Google Workspace, and Microsoft 365.* Assist in managing Microsoft 365 services including Exchange Online, Teams, Outlook, OneDrive for Business, and SharePoint Online.* Provide operational support and respond to platform-related incidents and service requests.* Assist with automation and integration efforts using APIs, Microsoft Graph, Azure Logic Apps, and ServiceNow.* Support AI-enabled features and ensure proper configuration under established governance guidelines.* Contribute to documentation, knowledge base updates, and user enablement materials.* Participate in platform migrations and modernization initiatives as directed.## Platforms & Technologies* Slack Enterprise Grid* Google Workspace* Microsoft 365 (Exchange Online, Teams, Outlook, OneDrive, SharePoint Online)* OpenAI-powered enterprise AI services* Azure (Logic Apps, Functions)* Microsoft Graph* ServiceNow## Required Qualifications* 2+ years experience supporting enterprise collaboration or productivity platforms.* Working knowledge of Microsoft 365 administration.* Basic experience with automation, scripting, or APIs.* Strong communication and collaboration skills.* Ability to troubleshoot and escalate issues appropriately.## Preferred Qualifications* Exposure to Slack Enterprise Grid or Google Workspace administration.* Experience with Azure services or Microsoft Graph.Interest in enterprise AI capabilities and automation solutions.### WelcomeUse this site to view the status of applications you’ve submitted and to take action on important tasks related to those applications.