Operations Engineer 2

Asurion; Taguig; On-site; PHP 502,200 - 725,400; Full time

Job summary

A leading technology services provider in the Philippines is seeking a Collaboration & Platform Engineer to support enterprise collaboration and productivity platforms. The ideal candidate should have over 2 years of experience in enterprise collaboration support, a solid understanding of Microsoft 365, and some exposure to automation solutions. Responsibilities include managing platforms such as Slack, Google Workspace, and Microsoft 365, assisting with automation, and responding to incidents. This role offers an opportunity for continuous improvement and collaboration within the team.

Qualifications

• 2+ years of experience in enterprise collaboration platform support.
• Working knowledge of Microsoft 365 administration.
• Basic experience with automation and APIs.

Responsibilities

• Support administration of enterprise collaboration platforms.
• Assist in managing Microsoft 365 services.
• Respond to platform-related incidents and service requests.
• Assist with automation and integration efforts.

Skills

Enterprise collaboration support

Microsoft 365 administration

Automation and scripting

Strong communication skills

Troubleshooting issues

Tools

Slack Enterprise Grid

Google Workspace

Microsoft 365

ServiceNow

Azure

Job description

Job Profile

Collaboration & Platform Engineer (E2)

Reporting Structure

Reporting to the Sr. Manager, DevOps Engineering, the Collaboration & Platform Engineer (E2) supports the administration and operational stability of enterprise collaboration and productivity platforms. This role focuses on day‑to‑day platform support, basic automation, and continuous improvement under the guidance of senior engineers.

Key Responsibilities

• Support administration of enterprise collaboration platforms including Slack Enterprise Grid, Google Workspace, and Microsoft 365.
• Assist in managing Microsoft 365 services including Exchange Online, Teams, Outlook, OneDrive for Business, and SharePoint Online.
• Provide operational support and respond to platform‑related incidents and service requests.
• Assist with automation and integration efforts using APIs, Microsoft Graph, Azure Logic Apps, and ServiceNow.
• Support AI‑enabled features and ensure proper configuration under established governance guidelines.
• Contribute to documentation, knowledge base updates, and user enablement materials.
• Participate in platform migrations and modernization initiatives as directed.

Platforms & Technologies

• Slack Enterprise Grid
• Google Workspace
• Microsoft 365 (Exchange Online, Teams, Outlook, OneDrive, SharePoint Online)
• OpenAI‑powered enterprise AI services
• Azure (Logic Apps, Functions)
• Microsoft Graph
• ServiceNow

Required Qualifications

• 2+ years experience supporting enterprise collaboration or productivity platforms.
• Working knowledge of Microsoft 365 administration.
• Basic experience with automation, scripting, or APIs.
• Strong communication and collaboration skills.
• Ability to troubleshoot and elevate issues appropriately.

Preferred Qualifications

• Exposure to Slack Enterprise Grid or Google Workspace administration.
• Experience with Azure services or Microsoft Graph.

Interest in enterprise AI capabilities and automation solutions.