Offshore Delivery Manager — Philippines

MyCareer+; Manila; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

MyCareer+ seeks an experienced Offshore Delivery Manager to lead and scale its Philippines accounting delivery team supporting US-based clients. The role sits at the intersection of accounting quality, team leadership, capacity planning, hiring, and operational execution, ensuring high-quality work while growing capacity for 8-10 additional engagements in 12 months.

The ideal candidate has held Controller, Accounting Manager, or Senior Manager roles within accounting firms or finance

Qualifications

• Experience leading a sizable accounting team in an outsourcing or firm setting.
• Strong grasp of US GAAP and US accounting practices.
• Proven ability to build onboarding and training programs.
• Demonstrated capacity to manage capacity planning and staffing.

Responsibilities

• Own PH Account Coverage & Capacity Planning, staffing map, and utilization metrics.
• Own the Quality of PH Accounting Delivery, establish standards, review work, and SOP framework.
• Own Onboarding, Development & Retention, training programs, time-to-billable target, attrition targets.
• Lead interviews and hiring of accounting professionals and partner with Recruiting.

Skills

Leadership

Accounting management

Capacity planning

Recruiting

Communication

Education

Philippines CPA

Job description

• State/Province National Capital Region (Manila)
• Country Philippines

Job Description

About the Role

We are looking for an experienced Offshore Delivery Manager to lead and scale our Philippines accounting delivery team supporting US-based clients.

This role sits at the intersection of accounting quality, team leadership, capacity planning, hiring, and operational execution . You will be responsible for ensuring the Philippines team delivers high-quality accounting work, new hires become productive quickly, and strong team members are retained and developed.

You will own account-level staffing, quality standards, onboarding, and team development - building the structure and processes needed for the Philippines team to absorb 8-10 additional client engagements over the next 12 months while improving billable utilization without sacrificing quality.

The ideal candidate has operated as a Controller, Accounting Manager, or Senior Manager within an accounting firm or finance outsourcing environment , has managed and developed a sizable accounting team, and is comfortable being both a technical accounting leader and an operational owner.

Key Responsibilities

1. Own PH Account Coverage & Capacity Planning

• Maintain a live, client-by-client staffing map showing team assignments, capacity, utilization, and staffing gaps.
  
• Assess current team utilization and identify opportunities to increase billable capacity without compromising quality.
  
• Identify under-resourced or at-risk engagements before they become client issues.
  
• Evaluate whether each engagement is properly staffed , not simply fully staffed.
  
• Partner with the recruiter to define hiring requirements and technical assessments.
  
• Interview accounting candidates and provide the final hiring recommendation.
  
• Serve as the primary point of contact for Philippines capacity constraints, staffing gaps, and delivery risks.
  

2. Own the Quality of PH Accounting Delivery

• Serve as the first escalation point for technical accounting and workflow questions from the Philippines team.
  
• Resolve issues at the PH level whenever possible rather than unnecessarily escalating them to the onshore team.
  
• Review accounting work and identify errors before they reach clients or onshore reviewers.
  
• Establish clear standards for what high-quality accounting work looks like.
  
• Bank reconciliations
  
• Payroll journals
  
• Month-end close procedures
  
• Build a documented review and SOP framework, targeting 10 documented processes by month 6 and full recurring-work coverage by month 12 .
  

3. Own Onboarding, Development & Retention

• Build and maintain a structured onboarding and training program for new Philippines hires.
  
• Reduce time-to-billable to 30 days through clear training plans, documentation, and performance milestones.
  
• Mentor accounting staff and create development paths for high performers.
  
• Identify skill gaps and implement targeted training.
  
• Maintain annual voluntary PH attrition below 10% .
  
• Ensure people development translates into measurable career progression and stronger team capability.
  
• Partner closely with recruiting to define technical requirements for accounting hires.
  
• Participate in candidate interviews and technical assessments.
  
• Evaluate candidates based on accounting knowledge, client-service ability, communication, and team fit.
  
• Make final hiring recommendations for accounting team positions.
  
• Build a strong understanding of the Philippines accounting talent market and what differentiates high-performing candidates.
  

Key Outcomes

Success in this role will mean:

• Every client engagement has appropriate PH staffing and clear capacity visibility.
  
• PH billable utilization increases without sacrificing first-pass quality.
  
• New hires become billable within 30 days .
  
• Accounting quality improves through consistent review standards and documented SOPs.
  
• 10+ recurring accounting processes are documented by month 6, with full recurring-work coverage by month 12.
  
• Voluntary PH attrition remains below 10% annually .
  
• The team is capable of absorbing 8-10 additional engagements over the next 12 months .
  
• Strong performers are developed, promoted, and retained.
  

Requirements

Qualifications

• Philippines-based accounting leader with experience managing a team of 15-30+ accounting professionals .
  
• Experience as a Controller, Accounting Manager, Senior Manager, or equivalent accounting leadership role .
  
• Current or previous experience within an accounting firm, CAS firm, or finance/accounting outsourcing organization serving multiple US clients.
  
• Strong understanding of US GAAP and US accounting practices.
  
• Experience reviewing accounting work and managing the quality of deliverables.
  
• Experience directly interviewing and hiring accounting professionals .
  
• Demonstrated experience building or managing a training program.
  
• Experience creating SOPs, process documentation, onboarding programs, or similar operational infrastructure.
  
• Experience managing team performance and developing accounting talent.
  
• Experience working US-overlapping hours and willingness to continue doing so.
  
• Philippine CPA preferred.
  

Core Competencies

• Accounting Credibility: Deep enough technical expertise to review work and identify issues, not simply manage schedules.
  
• People Leadership: Proven ability to lead, develop, and retain a sizable accounting team.
  
• Talent Assessment: Strong judgment when evaluating and hiring accounting professionals.
  
• Operational Discipline: Comfortable owning capacity plans, SOP libraries, onboarding checklists, and other operational infrastructure.
  
• Written Communication: Able to create clear SOPs and escalation notes that can be understood asynchronously.
  
• Ownership: Brings recommendations and solutions, not just problems.
  
• Persistence: Demonstrated ability to stay with complex team or operational challenges long enough to improve them.
  
• Client Focus: Understands that internal delivery quality ultimately affects client relationships and retention.
  

Important: This Is Not a Pure Operations Role

We're looking for someone who combines strong accounting leadership with operational ownership .