Operations Coordinator

Aon Insurance and Reinsurance Brokers Philippines, Inc; Makati; On-site; PHP 446,000 - 725,000; Full time

Benefits offered by this job

Global Wellbeing Days

Smart Working

Job summary

Aon Philippines is seeking an Operations Coordinator to provide day-to-day operational support to the Operations Manager across segments, ensuring strong controls, processes, and reporting. You will identify improvement opportunities, design SOPs, and collaborate with segment leaders and internal partners to enhance service delivery.

The role emphasizes Excel-driven data analysis, stakeholder management, and a proactive approach to operations, with a path to grow within a global, diverse team

Qualifications

• Proven experience in operations or a similar role
• Curiosity in project management, process improvement, business or related fields
• Strong Microsoft Excel skills and exposure to data analysis
• Strong stakeholder management and interpersonal skills
• Possess personal qualities of integrity, credibility, and dedication
• Understanding of general insurance or financial services is desirable

Responsibilities

• Providing day-to-day support to the Operations Manager to ensure the segments have the proper operational controls, administrative and reporting procedures and systems in place.
• Managing issues and queries raised by the segments, ensuring that standard processes are adhered to and opportunities for improvement identified.
• Designing and maintaining standard operating procedures for each segment, building a deep understanding of handoff points between the segment and supporting functions.
• Building strong working relationships through regular engagement with segment leaders and internal partners.
• Trend analysis and periodic reporting of business and operational performance metrics.

Job description

Operations Coordinator

Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Providing day-to-day support to the Operations Manager to ensure the segments have the proper operational controls, administrative and reporting procedures and systems in place.
• Managing issues and queries raised by the segments, ensuring that standard processes are adhered to and opportunities for improvement identified.
• Designing and maintaining standard operating procedures for each segment, building a deep understanding of handoff points between the segment and supporting functions.
• Building strong working relationships through regular engagement with segment leaders and internal partners.
• Trend analysis and periodic reporting of business and operational performance metrics.

How this opportunity is different

We are looking for a dedicated individual to join us as anOperations Coordinatorat Aon Philippines, offering you a real opportunity to further develop your capabilities. You will be involved in a variety of projects and work with internal clients playing a key role in helping to shape the future operation of the business.

The position reports directly to the Operations Manager and is primarily responsible for providing day-to-day operational support to the Affinity business. Responsibilities include, but are not limited to, monitoring and following up on operational control measures, responding to straightforward internal colleague enquiries and requests, supporting bulk tasks such as mail-outs via Aon tools, and preparing straightforward reports.

This is a great opportunity to become a fundamental member of a highly professional and diverse team. Aon is a global organization which strives to provide meaningful career paths for its employees. Come on board and reap the rewards.

Skills and experience that will lead to success

• Proven experience in operations or a similar role
• Curiosity in project management, process improvement, business or related fields
• Strong Microsoft Excel skills and exposure to data analysis
• Strong stakeholder management and interpersonal skills
• Possess personal qualities of integrity, credibility, and dedication
• Understanding of general insurance or financial services is desirable

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on••••@Aon.com

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.