Operations Coordinator

Pavago; Philippines; Remote; PHP 2,807,000 - 4,055,000; Full time

Job summary

Pavago is seeking an Operations Coordinator to support day-to-day operations across multiple departments while maintaining dashboards and clear leadership visibility. This fully remote role offers cross-functional exposure, process documentation, and ongoing operational improvement.

You will coordinate processes, manage KPI reporting, maintain SOPs, and assist vendors and internal teams to keep projects on track in a fast-moving environment.

Qualifications

• 2+ years in operations or related roles.
• Proficient with MS Office and Google Workspace.
• Experience with CRM/ERP systems (Salesforce/HubSpot/NetSuite).
• Strong Excel/Sheets for dashboards, reporting and tracking.
• Excellent written and verbal English communication.

Responsibilities

• Coordinate operational processes across multiple departments.
• Maintain KPI dashboards and reporting.
• Update SOPs and documentation across platforms.
• Coordinate vendor and partner timelines and deliverables.
• Support leadership with scheduling, research, and operational initiatives.
• Improve workflow visibility and cross-functional collaboration.

Skills

MS Office

Google Workspace

CRM/ERP

Excel/Sheets

English communication

Organizational skills

Project coordination

Tools

Salesforce

HubSpot

NetSuite

Asana

ClickUp

Monday.com

Notion

Power BI

Tableau

Looker

Job description

Operations Coordinator – Remote

Operations | Process Coordination | KPI Reporting | Cross-Functional Support

Position Type: Full-Time, Remote
Working Hours: U.S. Client Business Hours
Location: Remote (LATAM, South Africa, Pakistan, Eastern Europe Preferred)

About the Role

At Pavago, one of our clients is hiring an Operations Coordinator to support day-to-day business operations across multiple departments while ensuring workflows remain organized, projects stay on track, and leadership has clear visibility into operational performance.

This is a highly organized, execution-focused role where you’ll coordinate recurring operational processes, maintain reporting systems, update documentation, and improve communication across teams. You’ll work closely with leadership and cross-functional departments to ensure priorities move forward efficiently and nothing falls through the cracks.

If you enjoy improving processes, managing multiple priorities, and bringing structure to fast-moving operations, this role is built for you.

What You’ll Own

Process Coordination

• Track operational workflows across finance, HR, customer service, logistics, marketing, and operations.
• Ensure recurring processes are completed according to timelines and SOPs.
• Identify bottlenecks and escalat e operational issues proactively.
• Coordinate deliverables, deadlines, and follow-ups across departments.
• Help maintain accountability and operational consistency across teams.

Data Management & Reporting

• Maintain KPI dashboards, trackers, and operational databases.
• Prepare weekly and monthly performance reports.
• Monitor workflow efficiency, productivity, and operational metrics.
• Ensure reporting is accurate, organized, and delivered on time.
• Support leadership with ad hoc reporting and operational analysis.

Documentation & SOP Management

• Maintain and update SOPs, operational guides, and workflow documentation.
• Organize documentation across Google Drive, Notion, SharePoint, or similar platforms.
• Ensure records remain organized, accessible, and audit-ready.
• Help standardize documentation and operational processes.

Vendor & Partner Coordination

• Coordinate operational timelines with vendors and external partners.
• Monitor vendor SLAs and follow up on outstanding deliverables.
• Route invoices, approvals, and operational requests appropriately.
• Maintain accurate records of vendor communication and documentation.

Cross-Functional Operations Support

• Coordinate recurring operational tasks and internal projects.
• Follow up on action items and maintain accountability across teams.
• Support leadership with scheduling, research, reporting, and operational initiatives.
• Improve communication and workflow visibility across departments.

Compliance & Operational Controls

• Ensure operational processes follow internal standards and company procedures.
• Maintain operational logs, trackers, and compliance documentation.
• Support quality control across recurring operational workflows.
• Help improve operational consistency and process reliability.

Requirements

Must-Have Qualifications

Experience

• 2+ years of experience in operations, project coordination, business operations, or similar roles.

Core Skills

• Strong proficiency with Microsoft Office and Google Workspace.
• Experience working with CRM, ERP, or operational systems (Salesforce, HubSpot, NetSuite, or similar).
• Strong Excel or Google Sheets skills, including dashboards, pivot tables, reporting, and tracking systems.
• Excellent written and verbal English communication skills.
• Strong organizational, multitasking, and time-management abilities.

Nice to Have

• Experience with Lean, Six Sigma, Kaizen, or other process improvement methodologies.
• Experience building SOPs, trackers, and operational documentation.
• Familiarity with Asana, ClickUp, Monday.com, Notion, or similar project management tools.
• Experience with reporting and visualization tools such as Power BI, Tableau, or Looker.
• Experience supporting startups, SaaS companies, agencies, or service-based businesses.

Tools & Technologies

• Google Workspace
• Microsoft Office
• Google Sheets / Microsoft Excel
• Salesforce / HubSpot / NetSuite (or similar)
• Asana
• ClickUp
• Monday.com
• Notion
• Power BI / Tableau / Looker (Preferred)

What Makes You a Strong Fit

• Highly organized with exceptional follow-through.
• Strong multitasker who thrives in structured environments.
• Analytical mindset with excellent attention to detail.
• Proactive problem solver who identifies issues before they elevate.
• Excellent communicator who collaborates effectively across teams.
• Comfortable balancing recurring operational responsibilities with changing priorities.

What a Typical Day Looks Like

• Review operational workflows and ensure priorities stay on track.
• Update KPI dashboards and operational reports.
• Coordinate deliverables across departments and vendors.
• Follow up on open action items and remove operational blockers.
• Maintain SOPs, documentation, and workflow records.
• Support leadership with reporting, scheduling, and operational initiatives.
• Identify opportunities to improve processes and team collaboration.

In short: You keep teams aligned, workflows organized, and day-to-day operations running efficiently while providing leadership with the visibility needed to make informed decisions.

Key Metrics for Success (KPIs)

• On-time completion of operational workflows and recurring tasks.
• Accuracy and reliability of KPI reporting and dashboards.
• Vendor and partner coordination effectiveness.
• SOPs and operational documentation kept current and audit-ready.
• Reduction in workflow bottlenecks and operational inefficiencies.
• Positive stakeholder feedback regarding coordination, communication, and execution.

Why This Role Stands Out

• High-impact operations role with broad business exposure.
• Opportunity to work cross-functionally with leadership and multiple departments.
• Strong ownership over operational processes and reporting.
• Exposure to modern operations tools, systems, and workflow optimization.
• Fully remote work environment.
• Clear career progression into:
• Senior Operations Coordinator
• Operations Manager
• Business Operations Manager
• Chief of Staff

Interview Process

1. Initial Phone Screen
2. Spark Hire Intro Video (3–5 minutes)
3. Final Client Interview
4. Offer & Background Verification