Operations Control Officer (Davao)

CBS China Bank Savings; Davao City; On-site; PHP 360,000 - 480,000; Full time

Job summary

CBS China Bank Savings in Davao City is seeking an Operations Control Officer to oversee the Integrated Branch’s day-to-day operations, including cash handling and account services, and to serve as the vault custodian with the Branch Service Head.

The role includes co-approving loans within approved limits, balancing books, end-of-day procedures, and preparing reports for APD Loans Control Department and HUB operations.

Qualifications

• Must be college graduate of any 4-year course, preferably business.
• Minimum 2 years' experience as operations officer or supervisor.
• Knowledge of branch operations: cashiering, accounting, clearing; customer service and loan screening.
• Proficient in MS Office; strong written and oral communication.

Responsibilities

• Oversee daily service operations of low counter and after sales transactions; coordinate with Branch Service Head and APD Loans Officer.
• Co-approve loans within the approved limit; balance books and ensure end-of-day procedures.

Skills

Cashiering

Branch operations

Customer service

Communication

Loan screening

Credit scoring

Education

Bachelor's degree

Tools

MS Office

Job description

• The Operations Control Officer (OCO) in coordination with the Branch Service Head and APD Loans Officer oversees the Integrated Branch’s day-to-day operations, and acts as the primary custodian of the vault alongside the Branch Service Head.
• This role supervises daily service operations of low counter and after sales transactions in coordination with BSH, oversees customer servicing, new account opening processes, and other special services offered at the New Accounts counter
• Acts as co-approver of BSH and APD Loans Officer within the approved limit.
• Additionally, the OCO handles accounting functions and ensures that all books of accounts are balanced, updated, and properly maintained. The OCO is responsible for clearing operations, end-of-day balancing, and transaction callback, including submission of APD Loans Control Department and HUB operations reports and requirement.

Educational Background: Must be college graduate of any 4‑year course preferably business course.

Professional Experience: Preferably with a minimum of 2 years as operations officer/supervisor.

Knowledge & Skills Required: Must be knowledgeable in branch operations covering Cashiering, Branch Accounting, Clearing; Must also be knowledgeable in handling sales & marketing, customer service and customer complaints; Preferably with knowledge and experience in screening of loan applicants and basic credit scoring; Must be proficient in using MSOffice applications (Excel, Word and PowerPoint); Must be able to communicate well in both oral and written form of communications.