Operations Control Officer (Lipa CM Recto)

CBS China Bank Savings; Batangas City; On-site; PHP 279,000 - 502,000; Full time

Job summary

CBS China Bank Savings seeks an Operations Control Officer to manage day-to-day branch operations and serve as vault custodian alongside the Branch Service Head. The role ensures efficient customer servicing, new accounts processing, and coordination with BSH for after-sales activities.

The OCO oversees balance of books, clearing, end-of-day procedures, and reporting to APD Loans Control and HUB, requiring solid experience in banking operations and strong MS Office skills.

Qualifications

• College graduate, 4-year course, preferably business.
• Experience in branch operations or supervisory role is desirable.
• Strong knowledge of cashiering, accounting, and clearing processes.

Responsibilities

• Oversee day-to-day branch operations and vault custodian duties with Branch Service Head.
• Supervise New Accounts servicing and after-sales processes with BSH.
• Co-approve loans within approval limits; handle balancing and end-of-day processes.
• Prepare and submit APD Loans Control Department and HUB operations reports.

Skills

Cashiering

Branch Accounting

Clearing

Customer Service

Sales & Marketing

Loan Screening

Credit Scoring

Communication

Education

4-year college degree (prefer business)

Tools

MS Office (Excel, Word, PowerPoint)

Job description

• The Operations Control Officer (OCO) in coordination with the Branch Service Head and APD Loans Officer oversees the Integrated Branch’s day-to-day operations, and acts as the primary custodian of the vault alongside the Branch Service Head.
• This role supervises daily service operations of low counter and after sales transactions in coordination with BSH, oversees customer servicing, new account opening processes, and other special services offered at the New Accounts counter
• Acts as co-approver of BSH and APD Loans Officer within the approved limit.
• Additionally, the OCO handles accounting functions and ensures that all books of accounts are balanced, updated, and properly maintained. The OCO is responsible for clearing operations, end-of-day balancing, and transaction callback, including submission of APD Loans Control Department and HUB operations reports and requirement.

Educational Background: Must be college graduate of any 4-year course preferably business course.

Professional Experience: Preferably with a minimum of 2 years as operations officer/supervisor.

Knowledge & Skills Required: Must be knowledgeable in branch operations covering Cashiering, Branch Accounting, Clearing; Must also be knowledgeable in handling sales & marketing, customer service and customer complaints; Preferably with knowledge and experience in screening of loan applicants and basic credit scoring; Must be proficient in using MSOffice applications (Excel, Word and PowerPoint); Must be able to communicate well in both oral and written form of communications.