Operations Control Officer (San Fernando Bayan)

CBS China Bank Savings; Pampanga; Sur place; PHP 300 000 - 480 000; Plein temps

Résumé du poste

CBS China Bank Savings is seeking an Operations Control Officer to coordinate day-to-day branch operations and serve as the primary vault custodian alongside the Branch Service Head. The role oversees customer servicing, new account openings, and special services at the New Accounts counter.

The candidate should have at least 2 years in operations roles and a 4-year college degree, preferably in business, with strong MS Office proficiency and effective communication skills.

Qualifications

• Must be a college graduate of any 4-year course, preferably business.
• Minimum of 2 years experience as operations officer or supervisor.

Responsabilités

• Oversees day-to-day operations of integrated branch in coordination with Branch Service Head and APD Loans Officer.
• Supervises daily service operations at the New Accounts counter and other special services.
• Acts as co-approver of BSH and APD Loans Officer within the approved limit.
• Handles accounting functions and ensures books are balanced, updated and maintained.
• Responsible for end-of-day balancing, clearing operations, and transaction callbacks; submits reports to APD Loans Control Department and HUB operations.

Connaissances

Cashiering

Branch accounting

Clearing

Sales & marketing

Customer service

Customer complaints

Loan screening

Credit scoring

MS Office

Communication skills

Formation

College degree (4-year) preferably business

Outils

MS Office (Excel, Word, PowerPoint)

Description du poste

• The Operations Control Officer (OCO) in coordination with the Branch Service Head and APD Loans Officer oversees the Integrated Branch’s day-to-day operations, and acts as the primary custodian of the vault alongside the Branch Service Head.
• This role supervises daily service operations of low counter and after sales transactions in coordination with BSH, oversees customer servicing, new account opening processes, and other special services offered at the New Accounts counter
• Acts as co-approver of BSH and APD Loans Officer within the approved limit.
• Additionally, the OCO handles accounting functions and ensures that all books of accounts are balanced, updated, and properly maintained. The OCO is responsible for clearing operations, end-of-day balancing, and transaction callback, including submission of APD Loans Control Department and HUB operations reports and requirement.

Educational Background: Must be college graduate of any 4-year course preferably business course.

Professional Experience: Preferably with a minimum of 2 years as operations officer/supervisor.

Knowledge & Skills Required: Must be knowledgeable in branch operations covering Cashiering, Branch Accounting, Clearing; Must also be knowledgeable in handling sales & marketing, customer service and customer complaints; Preferably with knowledge and experience in screening of loan applicants and basic credit scoring; Must be proficient in using MSOffice applications (Excel, Word and PowerPoint); Must be able to communicate well in both oral and written form of communications.