OPERATIONS CONTROL OFFICER

CBS China Bank Savings; Metro Manila; On-site; PHP 357,000 - 580,000; Full time

Job summary

CBS China Bank Savings is seeking an Operations Control Officer for Blumentritt, Manila to oversee day-to-day branch operations and vault custody with the Branch Service Head. The role includes supervising low-counter and after-sales service, handling New Accounts, and ensuring accurate daily balancing.

The candidate should be a college graduate with at least 2 years in operations supervision, possess strong knowledge of cash handling, accounting, and customer service, and be proficient in MS

Qualifications

• The candidate must be a college graduate of any 4-year course, preferably business.
• Minimum 2 years of experience as operations officer or supervisor.
• Knowledge of branch operations, cashiering, accounting, and clearing required.
• Experience in loan screening and basic credit scoring is a plus.
• Strong communication skills in English, both oral and written.

Responsibilities

• Oversees daily branch operations and vault custody with Branch Service Head.
• Supervises low-counter and after-sales service and New Accounts processes.
• Co-approver within approved limits for BSH and APD Loans Officer.
• Ensures books are balanced, updated, and proper reports are submitted.

Skills

Operations supervision

Branch operations knowledge

Customer service

Cashiering

Communication skills

MS Office

Credit screening knowledge

Education

4-year college degree (business preferred)

Tools

MS Office (Excel, Word, PowerPoint)

Job description

We need of OPERATIONS CONTROL OFFICER for the following areas/branches:

• Blumentritt, Manila

MAJOR RESPONSIBILITES:

• The Operations Control Officer (OCO) in coordination with the Branch Service Head and APD Loans Officer oversees the Integrated Branch’s day-to-day operations, and acts as the primary custodian of the vault alongside the Branch Service Head.
• This role supervises daily service operations of low counter and after sales transactions in coordination with BSH, oversees customer servicing, new account opening processes, and other special services offered at the New Accounts counter
• .Acts as co-approver of BSH and APD Loans Officer within the approved limit.
• Additionally, the OCO handles accounting functions and ensures that all books of accounts are balanced, updated, and properly maintained. The OCO is responsible for clearing operations, end-of-day balancing, and transaction callback, including submission of APD Loans Control Department and HUB operations reports and requirement.

Educational Background:

Must be college graduate of any 4-year course preferably business course.

Professional Experi

ence: Preferably with a minimum of 2 years as operations officer/supervisor.

Knowledge & Skills Req

uired: Must be knowledgeable in branch operations covering Cashiering, Branch Accounting, Clearing; Must also be knowledgeable in handling sales & marketing, customer service and customer complaints; Preferably with knowledge and experience in screening of loan applicants and basic credit scoring; Must be proficient in using MSOffice applications (Excel, Word and Powerpoint); Must be able to communicate well in both oral and written form of communications.