Operations Associate - Bank Financing - QA

Chroma Hospitality, Inc.; Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Chroma Hospitality, Inc. is seeking an Operations Associate in Bank Financing to assist clients in applying for housing loans with partner banks and to ensure proper processing of financing accounts.

The role requires strong analytical and communication skills, excellent customer service, and the ability to work under time pressure with minimal supervision. Proficiency in MS Office and leadership capabilities are valued for supervision and talent development within the team.

Qualifications

• Bachelor's Degree in any 4-year course; Preferably related to Management, Finance, and/or Information Sciences or computational courses.
• Strong analytical skills for data, processes, and information.
• Excellent written and verbal communication skills.
• Demonstrates exemplary customer service skills.
• Proficient in MS Office (Word, Excel, PowerPoint).

Responsibilities

• Processes bank financing and refinancing accounts for assigned partner banks within standard processing time.
• Communicates with clients and partner banks via phone, email, and face-to-face interactions to collect documents and address concerns.
• Ensures all service requests are resolved within the established turnaround time.
• Submits daily productivity and accomplishment reports to the Operations Lead Bank Financing.

Skills

Analytical thinking

Communication

Customer service

MS Office

Time management

Independence

Team leadership

Organization

Multitasking

Integrity

Education

Bachelor's degree

Tools

MS Office

Job description

Job Description

The Operations Associate - Bank Financing assists clients in applying for housing loans with partner banks to facilitate full payment of their purchased property. He/She ensures that bank financing accounts are properly applied and processed according to standard procedures and timelines.

• Processes bank financing and refinancing accounts for assigned partner banks within the standard processing time, including endorsement of account information and documents, review of bank guarantees, and recording of loan payments in the system.
• Communicates effectively with clients (buyers and partner banks) via phone, email, and face-to-face interactions to address concerns, collect necessary documentation, and ensure timely processing of bank loans.
• Ensures that all assigned service requests are resolved and completed within the established turnaround time.
• Submits daily productivity and accomplishment reports to the Operations Lead Bank Financing.

Education, Trainings, Licenses Required

• Bachelor's Degree in any 4-year course. Preferably related to Management, Finance, and/or Information Sciences or any computational courses.

Technical Competencies and Skills

• Strong analytical skills, particularly in handling data, processes, and information.
• Excellent communication skills, with the ability to clearly articulate ideas both in writing and verbally.
• Demonstrates exemplary customer service skills.
• Proficient in MS Office applications (Word, Excel, PowerPoint).
• Able to perform effectively under time pressure and meet set deadlines.
• Capable of working independently with minimal supervision.
• Proven ability to lead teams, supervise daily operations, and develop talent for succession.
• Highly organized and process-oriented.
• Skilled at multitasking and managing multiple priorities effectively.
• Upholds integrity and strong personal values.