Operations Associate

Confidential Careers; Pampanga; On-site; PHP 391,000 - 614,000; Full time

Job summary

Confidential Careers in the Philippines seeks a growth-focused professional to drive user acquisition and activation across assigned hubs, improve retention, and develop hub-level strategies to convert users into active product participants.

You will monitor hub performance, track metrics, and ensure timely reporting while upholding company guidelines and reporting standards across all hubs. The role demands proactive, organized individuals capable of navigating a fast-paced environment.

Qualifications

• Proactive, results-oriented, and passionate about user growth, engagement, and retention.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable strategies.
• Excellent communication, interpersonal, and influencing skills.

Responsibilities

• Drive user acquisition and activation initiatives within assigned hubs to achieve established business targets.
• Improve user retention through targeted hub engagement activities, follow-ups, and reactivation initiatives.
• Develop and implement hub-level strategies to convert prospective and existing users into active product users.
• Monitor hub performance, track acquisition and engagement metrics, and ensure timely and accurate reporting.
• Ensure consistent implementation of company guidelines, operational processes, and reporting standards across assigned hubs.

Skills

Growth mindset

Analytical thinking

Communication skills

Problem solving

Organization

Adaptability

Accountability

Tools

Excel

Google Workspace

Job description

• Drive user acquisition and activation initiatives within assigned hubs to achieve established business targets.
• Improve user retention through targeted hub engagement activities, follow-ups, and reactivation initiatives.
• Develop and implement hub-level strategies to convert prospective and existing users into active product users.
• Monitor hub performance, track acquisition and engagement metrics, and ensure timely and accurate reporting.
• Ensure consistent implementation of company guidelines, operational processes, and reporting standards across assigned hubs.

Qualifications and Competencies:

• Proactive, results-oriented, and passionate about user growth, engagement, and retention.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable strategies.
• Excellent communication, interpersonal, and influencing skills.
• Hands-on approach with the ability to identify challenges and implement practical solutions.
• Highly organized and detail-oriented, with the ability to manage multiple priorities effectively.
• Adaptable and comfortable working in a fast-paced, dynamic environment.
• Demonstrates accountability, professionalism, and commitment to established company procedures and reporting standards.

Requirements:

• At least six months of relevant experience in user acquisition, community management, driver engagement, sales, operations, or a related field.
• Experience working with driver communities, field operations, or field teams is an advantage.
• Proficient in Microsoft Excel and Google Workspace, particularly Google Sheets, Docs, Slides, and Forms.