Onboarding Specialist (Driver Operations)

SYSGEN RPO; Makati; On-site; PHP 268,000 - 402,000; Full time

Job summary

SYSGEN RPO is seeking an Onboarding Associate to manage end-to-end onboarding and vehicle partner operations. The role covers document verification, system activation, field support, and inventory control within a fast-paced driver operations environment.

The successful candidate will handle onboarding events, partner communications, and asset management while supporting weekend and offsite activities as required.

Qualifications

• High school diploma or equivalent; an Associate or Bachelor's degree is an advantage.
• At least 1–2 years of experience in administrative support, customer service, or operations.
• Experience in driver or partner lifecycle operations is highly preferred.
• Experience in field operations rather than purely HR onboarding preferred.
• Experience in mobility, logistics, or platform-based industries is a plus.
• Proficiency with Google Workspace (Docs, Sheets, Drive).
• Comfort with data entry and using internal systems.
• Willing to travel for offsite onboarding activities and weekends.

Responsibilities

• Manage biker onboarding requirements, including document verification, TFR monitoring, system uploads, account activation, and onboarding records.
• Support onsite and offsite onboarding activities, including field visits, venue coordination, event readiness, and partner turnout.
• Coordinate onboarding communications, including confirmations, reminders, rescheduling, and partner requirements.
• Process system activation, ID capture, newbie top-ups, and biker kit releasing while ensuring accurate documentation.
• Monitor biker kit inventory and onboarding assets, maintain proper records, and report discrepancies or missing/damaged items.

Skills

Administrative support

Customer service

Operations

Driver operations

Data entry

Attention to detail

Communication

Google Workspace

Field operations

Inventory management

Travel readiness

Weekend availability

Education

High school diploma or equivalent

Associate degree

Bachelor's degree

Tools

Google Docs

Google Sheets

Google Drive

Internal systems

Job description

We are looking for an Onboarding Associate to support the end-to-end onboarding and operational management of 2W biker partners. The role is part of a fast-paced driver operations environment and covers document verification, system activation, onboarding events, field support, biker kit releasing, and inventory management.

The role will work across different operational areas depending on daily requirements and may support the broader driver lifecycle, including onboarding activities, field operations, partner coordination, and operational support.

Key Responsibilities

• Manage biker onboarding requirements, including document verification, TFR monitoring, system uploads, account activation, and onboarding records.
• Support onsite and offsite onboarding activities, including field visits, venue coordination, event readiness, and partner turnout.
• Coordinate onboarding communications, including confirmations, reminders, rescheduling, and partner requirements.
• Process system activation, ID capture, newbie top-ups, and biker kit releasing while ensuring accurate documentation.
• Monitor biker kit inventory and onboarding assets, maintain proper records, and report discrepancies or missing/damaged items.

Qualifications

• High school diploma or equivalent; an Associate or Bachelor's degree is an advantage.
• At least 1–2 years of experience in administrative support, customer service, operations, driver operations, or a related field.
• Experience supporting driver/partner lifecycle operations such as sourcing, onboarding, performance and safety, retention/engagement, or offboarding is highly preferred.
• Experience in operations rather than purely HR or administrative onboarding is preferred.
• Experience in a similar mobility, logistics, delivery, or platform-based industry is an advantage.
• Proficiency in Google Workspace, particularly Docs, Sheets, and Drive.
• Comfortable using internal systems for data entry, account activation, and document uploads.
• Willing to travel for offsite onboarding activities.
• Willing to work Saturdays and support weekend operational requirements.
• Strong attention to detail and accountability in handling documents, inventory, and assets.
• Adaptable and comfortable working in a fast-paced field operations environment.

Preferred Industry Background

Candidates with experience in driver operations, delivery operations, logistics, mobility platforms, or similar partner-based operations are encouraged to apply. Relevant backgrounds may include companies in industries such as ride-hailing, delivery, logistics, and e-commerce.

Core Competencies

• Driver / Partner Operations
• Onboarding Operations
• Field Operations
• Data Entry & System Administration
• Partner Coordination
• Inventory & Asset Management
• Google Workspace
• Attention to Detail
• Operational Adaptability
• Communication & Coordination

Work Structure

• Monday to Friday: 8:00 AM–5:00 PM
• Saturday: 8:00 AM–12:00 PM
• 100% onsite
• May be required to travel for offsite onboarding activities.
• May be assigned to different operational lanes depending on daily business requirements.