User Operations Specialist

Funtomato Consultancy Inc.; Taguig; On-site; PHP 446,400 - 781,200; Full time

Job summary

A dynamic consulting firm in Taguig seeks a User Operations Specialist with a strong data-driven mindset. The role involves setting up user tagging systems, executing retention strategies, and developing detailed user personas. Candidates should have 2–5+ years of experience in relevant fields, such as Growth Hacking or Data Analysis, with proficiency in tools like Tableau and Power BI. This position offers opportunities to refine product operations and contribute to strategic marketing goals.

Qualifications

• Bachelor’s degree or higher, in a relevant field preferred.
• 2–5+ years of experience in User Operations, Growth Hacking, or Data Analysis.
• Experience in segmentation and retention is advantageous.

Responsibilities

• Set up and maintain user tagging systems.
• Execute activation and retention strategies.
• Develop user personas and journeys.
• Manage end-to-end operations and track metrics.
• Build dashboards and deliver reports.
• Monitor user feedback and create response plans.

Skills

Data-driven mindset

Proficient in Excel

Proficient in SQL

Proficient in Python

Proficient in R

Proficient in BI tools

Campaign design skills

Project management skills

Education

Bachelor’s degree in Marketing, Statistics, Computer Science, Data Analysis, or Business

Tools

Tableau

Looker

Power BI

Job description

Job Responsibilities:

• Set up and maintain a consistent user tagging system (demographics, behavior, retention, channels, etc.)
• Execute activation, retention, conversion, and re-engagement strategies through targeted segmentation
• Develop user personas, scenarios, and clear user journeys with defined touchpoints
• Work with Data, Product, Content, and Channel teams to refine operations based on insights
• Manage end-to-end operations—from planning and execution to evaluation; track key metrics (activity, retention, LTV, ROI)
• Build and manage dashboards; deliver regular operational reports and insights
• Monitor user feedback and health; create risk alerts and response plans
• Support product improvements with UX insights and close the ops–product loop

Job Requirements:

Education & Experience:

• Bachelor’s degree or higher, preferably in Marketing, Statistics, Computer Science, Data Analysis, or Business.
• Experience: 2–5+ years in User Operations, Growth Hacking, Product Operations, or Data Analysis; experience in segmentation and retention is an advantage.

Skills:

• Strong data-driven mindset; proficient in Excel/SQL/Python/R and BI tools (Tableau/Looker/Power BI)
• Able to build/manage user tagging systems; basic data modeling
• Skilled in campaign design, execution, and A/B testing
• Strong cross-functional communication and project management
• Good market awareness to align strategies with business goals