Driver Support Specialist - Hub Ops & Escalations

Lalamove; Manila; On-site; PHP 335,000 - 513,000; Full time

Benefits offered by this job

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Job summary

Lalamove is hiring a Driver Operations Associate to provide daily on-site driver assistance at the city hub. You will handle driver concerns, ensure a positive hub experience, and communicate service information clearly.

The role requires college education and experience with CRM tools, Excel, and driver/customer service in a fast-paced setting. Join a dynamic city team and support rapid deliveries.

Qualifications

• College graduate.
• Knowledgeable in using Microsoft Excel and Google Sheets.
• Experience using case management or CRM tools (e.g., Salesforce, Zendesk).
• Experience in case management, driver support or customer service in a fast-paced environment.

Responsibilities

• Daily face-to-face assistance for drivers involving account concerns.
• Ensure positive experience for drivers visiting the hub
• Provide clear and accurate information regarding the service
• Manage and resolve high-priority or complex driver cases, including safety violations and brand impacting cases.

Skills

Verbal communication

Empathy & patience

Problem solving under pressure

Analytical thinking

Customer service

Education

College degree

Tools

Microsoft Excel

Google Sheets

Salesforce

Zendesk

Job description

Lalamove is hiring a Driver Operations Associate to provide daily on-site driver assistance at the city hub. You will handle driver concerns, ensure a positive hub experience, and communicate service information clearly.

The role requires college education and experience with CRM tools, Excel, and driver/customer service in a fast-paced setting. Join a dynamic city team and support rapid deliveries.