Operations Associate

Private Advertiser; Pampanga; On-site; PHP 300,000 - 540,000; Full time

Job summary

Private Advertiser in the Philippines is seeking a Hub Growth Specialist to drive user acquisition and activation within assigned hubs, while boosting user engagement. You will translate data into actionable strategies and work closely with field teams to meet targets.

The role emphasizes retention, reporting accuracy, and adherence to company guidelines, with a hands-on, organized approach in a fast-paced environment.

Qualifications

• Six months of relevant experience in user acquisition, community management, driver engagement, sales, operations, or a related field.
• Experience working with driver communities, field operations, or field teams is an advantage.
• Proficient in Microsoft Excel and Google Workspace, particularly Google Sheets, Docs, Slides, and Forms.

Responsibilities

• Drive user acquisition and activation initiatives within assigned hubs to achieve established business targets.
• Improve user retention through targeted hub engagement activities, follow-ups, and reactivation initiatives.
• Develop and implement hub-level strategies to convert prospective and existing users into active product users.
• Monitor hub performance, track acquisition and engagement metrics, and ensure timely and accurate reporting.
• Ensure consistent implementation of company guidelines, operational processes, and reporting standards across assigned hubs.

Skills

User growth

Analytical thinking

Communication

Problem-solving

Organization

Adaptability

Tools

Microsoft Excel

Google Sheets

Google Docs

Google Slides

Google Forms

Job description

Key Responsibilities:

• Drive user acquisition and activation initiatives within assigned hubs to achieve established business targets.
• Improve user retention through targeted hub engagement activities, follow-ups, and reactivation initiatives.
• Develop and implement hub-level strategies to convert prospective and existing users into active product users.
• Monitor hub performance, track acquisition and engagement metrics, and ensure timely and accurate reporting.
• Ensure consistent implementation of company guidelines, operational processes, and reporting standards across assigned hubs.

Qualifications and Competencies:

• Proactive, results-oriented, and passionate about user growth, engagement, and retention.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable strategies.
• Excellent communication, interpersonal, and influencing skills.
• Hands-on approach with the ability to identify challenges and implement practical solutions.
• Highly organized and detail-oriented, with the ability to manage multiple priorities effectively.
• Adaptable and comfortable working in a fast-paced, dynamic environment.
• Demonstrates accountability, professionalism, and commitment to established company procedures and reporting standards.

Requirements:

• At least six months of relevant experience in user acquisition, community management, driver engagement, sales, operations, or a related field.
• Experience working with driver communities, field operations, or field teams is an advantage.
• Proficient in Microsoft Excel and Google Workspace, particularly Google Sheets, Docs, Slides, and Forms.