Operations Assistant - SM BF Paranaque

SM Supermalls (Shopping Center Management Corporation); Parañaque; On-site; PHP 279,000 - 446,000; Full time

Job summary

Shopping Center Management Corporation, via SM Supermalls, is seeking an organized administrator to support the Carpark Operations team in day-to-day tasks and reporting. You will coordinate with malls, operators, vendors, and agencies to ensure smooth project implementation.

This role involves processing documents, preparing daily and monthly reports, handling refunds and cashier verifications, and assisting customer service and ticket booth duties as needed.

Qualifications

• Proven ability to provide administrative and operational support within a team.
• Ability to coordinate with malls, operators, vendors, and agencies for project delivery.
• Experience in preparing and submitting daily, monthly, and transaction reports to management.
• Comfort with handling financial transactions including refunds and cashier verifications.
• Assist in customer service by addressing complaints and performing ticket booth duties when needed.

Responsibilities

• Provide administrative and operational support in processing documents, coordinating requirements, and handling day-to-day tasks.
• Coordinate with malls, operators, vendors, and agencies to ensure smooth project implementation.
• Prepare and submit reports such as daily, monthly, and transaction-related documentation to management.
• Handle financial transactions including refunds, digital wallet records, and verification of cashier reports.
• Assist in customer service operations by addressing complaints and performing ticket booth duties when needed.

Skills

Sales Management

Project Management

Problem Solving

Legal & Regulatory Compliance

Customer Orientation

Complaint Management

Communication

Cash Management

Job description

Group Company: Shopping Center Management Corporation

Position description: To be able to assist the Carpark Operations team in the day-to-day tasks mainly through supporting administrative tasks of the department in order to contribute to the achievement of the team’s goals and objectives.

Primary Responsibilities

• Provide administrative and operational support in processing documents, coordinating requirements, and handling day-to-day tasks.
• Coordinate with malls, operators, vendors, and agencies to ensure smooth project implementation.
• Prepare and submit reports such as daily, monthly, and transaction-related documentation to management.
• Handle financial transactions including refunds, digital wallet records, and verification of cashier reports.
• Assist in customer service operations by addressing complaints and performing ticket booth duties when needed.

Competencies

• Basic in Sales Management, Project Management, Problem Solving, Legal & Regulatory Compliance, Customer Orientation, Complaint Management, Communication, Cash Management
• ME in Results Oriented, Purpose Driven, Mindful ("Malasakit"), Innovative, Exceptional