Operations Assistant - Precision Admin & Customer Support

Somewhere; Philippines; On-site; PHP 1,259,000 - 1,959,000; Full time

Job summary

Somewhere is seeking an Operations Assistant to drive high-speed administrative tasks within a dedicated department. You will qualify leads, schedule technicians, and draft precise invoices, maintaining strict data accuracy and timely responses.

You will handle customer communications via phone, email, or chat, ensuring professional, error-free documentation. Strong organization and English proficiency are essential; Spanish is a plus.

Qualifications

• Experience: 1+ years in a fast-paced administrative or customer support role.
• Organization: Exceptional ability to manage repetitive tasks with high precision and zero errors.
• Communication: Direct, assertive, and professional English proficiency; Spanish is a plus.
• Technical Proficiency: Skilled in Google Workspace and comfortable learning complex CRM/Service Management software.

Responsibilities

• Execute high-volume administrative tasks within your department.
• Ensure 100% accuracy in platforms for every record created or updated.
• Maintain a clean and organized digital workspace, ensuring all customer files and project notes are easily accessible to the rest of the team.
• Monitor your department’s queue to ensure no task sits idle beyond established SLAs.
• Respond to internal and external inquiries with speed and professionalism.
• Identify and flag potential issues to your Coordinator immediately to prevent delays.

Skills

Admin experience

Highly organized

English proficiency

Google Workspace

Tools

Google Workspace

Job description

Somewhere is seeking an Operations Assistant to drive high-speed administrative tasks within a dedicated department. You will qualify leads, schedule technicians, and draft precise invoices, maintaining strict data accuracy and timely responses.

You will handle customer communications via phone, email, or chat, ensuring professional, error-free documentation. Strong organization and English proficiency are essential; Spanish is a plus.