Operations Assistant

SM Supermalls; Mandaluyong; On-site; PHP 279,000 - 391,000; Full time

Job summary

SM Supermalls in Mandaluyong is seeking an Operations Assistant split between Building Administration and Tenant Relations to support daily mall operations at The Podium.

The role covers housekeeping oversight, tenant coordination, safety checks, and administrative tasks to ensure a smooth and customer-focused experience for tenants, employees, and guests.

This entry-level position offers exposure to facility management and tenant services within a premier shopping complex in Metro Manila.

Responsibilities

• Assists in maintaining mall cleanliness, orderliness, and proper documentation of housekeeping activities.
• Supports facility management by monitoring tenant concerns, preparing service requests, and ensuring timely resolution of deficiencies.
• Coordinates safety and security compliance through inspections, memos, and deficiency reporting.
• Provides administrative support including scheduling meetings, organizing permits, and assisting with events or logistics.
• Engages in continuous learning and skill development to improve performance and contribute to organizational growth.
• Handles tenant documentation, ensuring timely filing, processing, and compliance with operational requirements.
• Manages tenant construction processes including checklists, clearances, and bond refund documentation.
• Coordinates tenant communications such as memos, promo lists, and operational kits to support daily activities.
• Prepares and submits reports and prooflists related to tenant accounts, charges, and compliance.
• Pursues continuous learning and development to enhance skills and support organizational growth.

Job description

Job Description:

Job Description

Building Administration: Assist Mall Operation on daily operation with accordance on company standards of safety, cleanliness and orderliness. Tenant Relations: Provide assistance to the TRMs and TROs in the daily operations pertaining to tenant relations and other administrative work, contributing to ensure overall smooth mall operations and good handling of tenants, while adhering to company obligations. Also provides knowledgeable and efficient service to ensure that all tenants, employees, and other relevant stakeholders receives excellent customer experience.

Primary Responsibilities:

• Operations Assistant (Building Administration) Assists in maintaining mall cleanliness, orderliness, and proper documentation of housekeeping activities.
• Supports facility management by monitoring tenant concerns, preparing service requests, and ensuring timely resolution of deficiencies.
• Coordinates safety and security compliance through inspections, memos, and deficiency reporting.
• Provides administrative support including scheduling meetings, organizing permits, and assisting with events or logistics.
• Engages in continuous learning and skill development to improve performance and contribute to organizational growth.
• Operations Assistant (Tenant Relations) Handles tenant documentation, ensuring timely filing, processing, and compliance with operational requirements.
• Manages tenant construction processes including checklists, clearances, and bond refund documentation.
• Coordinates tenant communications such as memos, promo lists, and operational kits to support daily activities.
• Prepares and submits reports and prooflists related to tenant accounts, charges, and compliance.
• Pursues continuous learning and development to enhance skills and support organizational growth.

Work Location: The Podium