Operations Analyst

Manulife; Quezon City; Hybrid; PHP 420,000 - 660,000; Full time

Job summary

Manulife, through its MGS Insurance Operations team, is seeking an Operations Analyst to provide compensation administration for advisors across multiple distribution channels, ensuring deadlines are met for accurate and timely payments.

You will validate compensation entries, apply bonuses, handle payables, respond to inquiries, and support audit requirements while collaborating with internal teams in a hybrid Manila-based role.

Qualifications

• 2–3 years of experience in accounting, finance, or related fields.
• Strong written and verbal English communication skills.
• Intermediate Excel skills, including formulas and data analysis.
• Excellent attention to detail and ability to manage high-volume transactions accurately.
• Strong analytical, problem-solving, and organizational skills.
• Ability to compose clear, concise, and professional business communications.
• Bachelor's degree in Finance, Accounting, Mathematics, Economics, Business Administration, or related discipline.

Responsibilities

• Ensure accurate Advisor compensation by validating accuracy and processing entries as required.
• Apply special compensation bonuses, Fundserv wires, within determined service standards
• Respond to day to day internal and external complex advisor inquiries, analyze and provide expert recommendations and resolutions
• Create tax duplicates for T4A/Releve
• Manage returned cheques and EFT rejects along with stale dated cheque process
• Manually calculate and upload compensation calculations and advances within service level commitments to meet audit requirements
• Establish priorities through workflow management to support our regularly scheduled commission runs and deadlines
• Identify and make recommendations to streamline existing processes
• Submit problem case logs and enhancements to iPortal for further investigation and escalation
• Manage day-to-day workflow using strong judgement in making independent decisions
• Collaborate with internal departments to determine cause of errors/exception while building rapport
• May be required to handle call out as needed
• Other duties as assigned by Supervisor

Skills

English communication

Excel data analysis

Attention to detail

Analytical skills

Problem-solving

Organizational skills

Business communication

Education

Bachelor's degree in Finance/Accounting/Mathematics/Economics/Business Administration

Job description

We’re looking for an Operations Analyst to join our Insurance Operations team at MGS. In this role, you are responsible for providing compensation administration for Advisors’ across multiple distribution channels ensuring calendar deadlines are met to ensure accurate and timely compensation payment.

Position Responsibilities:

• Ensure accurate Advisor compensation by validating accuracy and processing entries as required.
• Apply special compensation bonuses, Fundserv wires, within determined service standards
• Responsible to respond to day to day internal and external complex advisor inquiries, analyze and provide expert recommendations and resolutions
• Creation of tax duplicates for T4A\Releve
• Manage returned cheques and EFT rejects along with stale dated cheque process
• Responsible to manually calculate and upload compensation calculations and advances within our service level commitments to meet our audit requirements
• Establish priorities through workflow management to support our regularly scheduled commission runs and calendar deadlines to ensure timely delivery of compensation to advisors
• Identify and make recommendations to streamline existing processes
• Submit problem case logs and enhancements to iPortal for further investigation. Know when to escalation matters and work together to collaborate on findings
• Responsible to manage day-to-day workflow using strong judgment in making independent decisions
• Work together with internal departments to determine cause of errors/exception while building strong rapport
• May be required to handle call out as needed
• Such other duties and functions as assigned by the Supervisor

Required Qualifications:

• 2–3 years of experience in accounting, finance, or other related fields.
• Strong written and verbal English communication skills.
• Intermediate Microsoft Excel skills, including formulas and data analysis.
• Excellent attention to detail and ability to manage high-volume transactions accurately.
• Strong analytical, problem-solving, and organizational skills.
• Ability to compose clear, concise, and professional business communications.
• Bachelor's degree in Finance, Accounting, Mathematics, Economics, Business Administration, or any related discipline.

Preferred Qualifications:

• Experience in compensation administration, payroll, commissions, incentives, or financial transaction processing.
• Experience working in insurance, financial services, banking, or wealth management industries.
• Knowledge of accounting principles and financial reconciliation processes.
• Experience handling complex customer or advisor inquiries and issue resolution.
• Proven track record of identifying and implementing process improvements.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

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