Director Operations

Manulife; Davao City; Hybrid; PHP 1,200,000 - 2,400,000; Full time

Job summary

Manulife is a leading financial services provider seeking an operations leader to drive strategy, efficiency, and risk mitigation. You will oversee multiple functions, review metrics, and guide enterprise projects to deliver client-centric outcomes.

The role requires experience in financial services and strong leadership abilities to foster collaboration and process improvements across the organization.

Qualifications

• Bachelor's degree preferred.
• 2-5 years management experience.
• 5-10 years industry experience.
• Strong knowledge of the financial services industry and/or regulations.

Responsibilities

• Day to day strategic leadership of all functions within operations.
• Ensure compliance with company procedures and industry regulations.
• Actively review business metrics and results.
• Actively review and implement workflow process improvements.
• Develop and grow management pool.
• Lead department and enterprise level projects and initiatives.

Skills

Leadership

Project management

Risk assessment

Education

Bachelor's degree

Job description

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

JOB DESCRIPTION

Strategic leadership of an Operations group with focus on creating an efficient organization that delivers "World Class" service to our clients while mitigating risk to the firm.

Individual Responsibilities

• Day to day strategic leadership of all functions within operations
• Ensure compliance with company procedures and industry regulations
• Actively review business metrics and results
• Actively review and implement workflow process improvements
• Develop and growth management pool
• Lead department and enterprise level projects and initiatives
• Other duties as assigned

Shared Responsibilities

• Partner with other Operations Team members to implement changes and to ensure a positive client experience

Job Requirements

• Bachelor's Degree Preferred
• 2-5 years management experience
• 5-10 years industry experience
• Strong Knowledge of financial services industry and/or regulations
• Demonstrated passion for providing client centric solutions
• Demonstrated leadership ability and presence
• Ability to develop partnerships and gain consensusAbility to manage and implement complex projects
• Strong Analytical and risk assessment skills
• Attention to detail

Decision Authorities

• Manage project budgets

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

This job description is not a comprehensive listing of all job duties required for this role. We reserve the right to change these duties or assign additional duties at any time with or without notice

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Modalidades de Trabajo

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