Operations & Aftersales Manager

Modena Motorsports Inc; Makati; On-site; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Global luxury brand

Growth opportunities

Dynamic work environment

Job summary

Maserati Philippines is seeking an experienced Operations Manager to oversee the daily operations of both Sales and Aftersales. You will drive customer satisfaction, improve efficiency, and support growth while maintaining premium brand standards.

This hands-on leadership role requires coordinating across multiple functions, managing performance, and delivering an exceptional ownership experience for Maserati clients in the market.

Qualifications

• Bachelor's degree in business-related field is required.
• Minimum 5 years of managerial experience in automotive or luxury brand environments preferred.
• Strong leadership, analytics, and stakeholder management abilities.
• Excellent communication and interpersonal skills; customer-focused mindset.

Responsibilities

• Oversee daily operations of Sales and Aftersales departments.
• Ensure CRM processes, lead management, and sales workflows are effective.
• Support sales campaigns, product launches, showroom events, and service campaigns.
• Prepare and analyze sales performance reports and KPIs.
• Manage service center operations for efficiency and profitability.
• Oversee parts procurement and warranty processing; handle escalations professionally.
• Coordinate with finance, marketing, and admin to ensure smooth operations.
• Maintain brand standards and compliance with policies and local regulations.

Skills

Leadership

People management

CRM

Analytical skills

Communication

MS Office

Problem solving

Education

Bachelor's degree in Business Administration, Management, Marketing

Tools

CRM systems

Microsoft Office

Job description

About the Role

Maserati Philippines is seeking an experienced and highly motivated Operations Manager to oversee the daily operations of both our Sales and Aftersales departments.

The ideal candidate will ensure smooth dealership operations, drive customer satisfaction, improve operational efficiency, and support business growth while maintaining the premium standards expected of the Maserati brand.

This role requires a hands‑on leader who can coordinate across multiple functions, manage performance, and deliver an exceptional ownership experience for the clients.

Key Responsibilities

• Monitor and support vehicle sales operations to ensure achievement of sales targets
• Ensure proper implementation of sales processes, CRM utilization, and lead management.
• Support sales campaigns, product launches, showroom activities, and customer events.
• Prepare and analyze sales performance reports and operational KPIs.
• Oversee service center operations, ensuring efficiency, productivity, and profitability.
• Monitor workshop loading, service quality, customer retention, and CSI performance.
• Ensure timely processing of warranty claims, service campaigns, and technical cases.
• Coordinate parts inventory management and procurement activities.
• Develop and implement programs to improve customer retention and aftersales revenue.
• Handle customer concerns and escalations professionally and effectively.
• Monitor customer feedback and implement continuous improvement initiatives.
• Support customer loyalty and retention programs.
• Identify opportunities to improve efficiency, profitability, and customer satisfaction.
• Coordinate with finance, marketing, and administration teams to ensure smooth business operations.
• Ensure compliance with company policies, brand standards, CI and local regulations.

Qualifications

• Bachelor's degree in Business Administration, Management, Marketing, or a related field.
• MINIMUM 5 years of managerial experience in the automotive industry.
• Experience in dealership operations, luxury automotive brands, or premium customer service environments is highly preferred.
• Strong understanding of vehicle sales, aftersales operations, workshop processes, and customer relationship management.
• Proven leadership and people management skills.
• Strong analytical, organizational, and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and CRM systems.

What We Offer

• Opportunity to work with one of the world's most iconic luxury automotive brands.
• Professional growth and development opportunities.
• Dynamic and customer-focused work environment.

Location:

Makati city