Operations Admin Associate

Angkas; Quezon City; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Freedom of work

Work life balance

Free meal and use of gym

Opportunities for promotion

Start-up environment

Multi-cultural and Agile work environment

Diversified use of technology

Job summary

Angkas is looking for an Administrative Support role in Quezon City, Philippines. You will assist the operations team with scheduling, onboarding, and maintaining records of drivers and riders. Strong organizational skills and proficiency in Google Suite are required.

Benefits include a work-life balance, a free meal and gym use, and opportunities for promotion in a multicultural and agile environment.

Qualifications

• At least 1-2 years of experience in administrative or operational support.
• Strong organizational and time-management skills.
• Attention to detail and good communication skills.
• Ability to work under pressure and meet deadlines.
• Problem-solving and decision-making abilities.

Responsibilities

• Provide administrative support to the operations team.
• Assist with onboarding new drivers and riders.
• Maintain accurate records of driver and rider information.
• Input and update data into relevant systems.
• Generate reports and analyze data for insights.
• Resolve customer inquiries and complaints.

Skills

Office Administration

Rider Onboarding

Data Management

Task Prioritization

Compliance and Motorcycle Safety

Growth Mindset

Education

Bachelor’s degree in Business Administration, Commerce, or any relevant field

Tools

Google Suite

Job description

Contract: 4 Months

Responsibilities

• Provide administrative support to the operations team, including scheduling meetings, managing calendars, and preparing reports.
• Assist with onboarding new drivers and riders.
• Maintain accurate and up-to-date records of driver and rider information.
• Input and update data into relevant systems, such as CRM and operational databases.
• Ensure data accuracy and consistency.
• Generate reports and analyze data to identify trends and insights.
• Identify and resolve operational issues, such as driver availability, rider complaints, and system malfunctions.
• Escalate complex issues to the appropriate team members.
• Provide support to riders and drivers through various channels, including phone, email, and chat.
• Resolve customer inquiries and complaints in a timely and professional manner.
• Identify opportunities to improve operational processes and workflows.
• Contribute to the development and implementation of new initiatives.
• Adhere to company policy and procedures.
• Achieve or exceed targets and other key objectives assigned by your Immediate Supervisor.
• Participate in ongoing training and development programs.
• Accept other associated responsibilities and projects as the need arises.

Competencies for the Job

• Office Administration
• Rider Onboarding
• Data Management
• Task Prioritization
• Compliance and Motorcycle Safety
• Growth Mindset

Qualifications

• Bachelor’s degree in Business Administration, Commerce, or any relevant field.
• At least 1-2 years of experience in administrative or operational support.
• Proficiency in Google Suite.
• Strong organizational and time-management skills
• Attention to detail
• Good communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Problem-solving and decision-making abilities

Why join Angkas?

• Freedom of work
• Work life balance
• Free meal and use of gym
• Opportunities for promotion
• Start-up environment
• Multi-cultural and Agile work environment
• Diversified use of technology